Government

Ensure Equal Access to your Programs and Services 24/7

Increasing diversity and language access requirements have created challenges to serving the public efficiently. We’ll help your organization maximize its existing bilingual resources and fill in any gaps to improve service and maintain compliance. Across North America we’re the trusted partner of Homeland Security and hundreds of public safety, social services, public health, K-12 schools, and non-profit entities.

35,000+

Professionally trained linguists
98%

Year-over-year client retention rate
580+

Language combinations supported by our professionally trained linguists

ON-DEMAND INTERPRETING

Say Hello to Total Understanding in Seconds, 24/7

Our expert phone interpreters can help you enroll a child in school, answer 3-1-1 calls, or conduct outbound contact tracing. The LanguageLine^® App connects your team to 20,000+ worldwide interpreters from most digital devices. Plus, our video interpreters use visual cues and facial expressions to build trust, reduce misunderstandings, and provide a better experience.

Brochure

Find Out More About On-Demand Interpreting

Learn how our On-Demand audio and video interpreting can help you provide better customer service while boosting employee productivity and reducing costs.

Testing & Training

Ensure your Bilingual and Interpreter Staff Are Prepared to Serve

Make sure your team has the language skills they need to assist the public and support compliance with LanguageLine^® Testing & Training^SM. Our language proficiency test provides a consistent measure of fluency across languages. Plus, our training enables career development for your staff interpreters in 50+ languages.

ONSITE SERVICES

In-Person Interpretation for Total Understanding

Expert interpretation is ideal for medical services, legal proceedings, community meetings and events, and other important encounters. With LanguageLine^® OnSite^SM you can schedule in-person and online appointments with 12,000+ professionally trained interpreters fluent in 135+ languages.

Increase Translation Quality and Reduce Costs in 580+ Language Combinations

Translation Services

We can translate your printed materials including public notices, reports, legal documents, websites, and more. All in 580+ language combinations.

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Localization Services

Localization makes your services more relevant to target constituents. We can localize your content for specific language and cultural sensitivities to provide a natural experience for the populations you serve.

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Let’s Talk Solutions

Learn how to eliminate language barriers and ensure meaningful access to your organization’s services. You can read our Government brochure or choose a time to speak with our experts about solving your language access challenges.

Diversity is growing throughout our state. LanguageLine has been an invaluable resource in making our communities safer for all people. "

— State of Minnesota Spokesperson

What a 9-1-1 call taker is concerned about is getting help to that caller as quickly as possible. So anything like LanguageLine that helps remove any kind of burden from a caller is a good thing. "

— E-9-1-1 Director, Greenville County

Toronto is known for its inclusion. We want our 9-1-1 service to be an extension of this. That’s why being able to provide assistance in so many languages is vital. We want to be there for our residents and visitors under every circumstance, including situations that may be among the most challenging of their lives. "

— Spokesperson, Toronto 9-1-1

Resource Center

Overcome Language Barriers in Government

Tap into a wide range of free resources to help your organization construct and launch a comprehensive language access solution for your constituents and clients. These eBooks, guides, webinars, and videos will provide the insights and information you need to learn more and get started.

Better Serve the Public in 240+ languages