Manage Your Account
LanguageLine cares that you understand your usage and can manage your account to optimize your investment and to provide easy and fast access to the information you need. With authorized access, you can view your entire account through our proprietary reporting portal, MyLanguageLine.com. We also offer custom billing options. Receive your bill via email, with detailed reporting in an excel spreadsheet, Personal Codes for tracking and security and an online bill pay option.
Our innovative online reporting platform, MyLanguageLine™, provides daily insight into your LanguageLine Solutions’ account any day, any time. Easy to use, this secure, online portal offers your organization accessibility to monitor your usage, review calls placed, create, download and schedule analysis reports, and view your invoices -- all to help you increase productivity and manage expenses.
Visit: https://my.languageline.com or click “MyLanguageLine” at the top of any page
Request Access by Authorized Contacts on an Account to ensure your account security:
- Click “Sign Up” on the MyLanguageLine homepage. Complete all account information fields. All entries are kept confidential.
- You must use an email address already associated with this account(s). This ensures you authorize access to specific users for your security.
- Enter a password with a minimum of six characters including one number and one character for security.
- Enter a customer number or client ID associated with this account.
- Review the license agreement, click the box to agree, and submit. Once you complete the request, you will receive an email to confirm the email address. Click on the link in the email to confirm.
- Customer service will verify, approve and email your account authorization within 48 hours.
- Once authorized, login with your email address, password and account number.
Contact your Account Executive or Customer Service at (800) 752-6096 or email myLLSHelp@LanguageLine.com for more information about My.LanguageLine.com
The LanguageLine Solutions® eBill
LanguageLine Solutions’ clients can receive their invoice and language usage report via email every month in Microsoft Excel. Easy signup here.
- Track and sort LanguageLine Solutions calls you make by day, time and language.
- Have electronic invoices delivered to up to four of your staff – no mailroom routing delays.
- Cut down on excess paperwork.
- eBills are available after the 5th of the following month
- This service is free of charge to LanguageLine Solutions clients, and is currently available only to customers billed in U.S. and Canadian dollars.
Custom Billing Options
- Add your phone number of call origin to your bill
- Personal Codes for tracking and security
- Restrictions on calls based on Personal Code use
To have custom billing options activated for your account, please contact your Account Executive or Customer Care at (800) 752-6096 or CustomerCare@LanguageLine.com.
Please complete this form for a quick response.
- Please have your 6-digit Client ID number or 10-digit account number ready
- Make sure to complete all required fields (noted by an asterisk *)
- Review your information and then click the Submit button
- You’ll immediately receive a special tracking number for your inquiry. Please refer to this number whenever you contact us about this specific billing question.
Update an invoice with a new Purchase Order Number. Email the information to PORenewals@languageline.com