LanguageLine Telehealth immediately enhances the delivery of care for remote patients who are limited English proficient (LEP) or use American Sign Language to communicate.
In seconds, providers can add a live, professional LanguageLine Certified™ medical interpreter to a telehealth session in over 240 languages, 24/7. Over 40 video languages are supported with automatic roll-over to audio if video is not available.
SIP Connectivity to LanguageLine Telehealth Interpreters
SIP connectivity provides an easy, reliable and secure bridge between your providers and LanguageLine on-demand interpreters.
At any point during a virtual appointment, your providers can connect to LanguageLine from within your telehealth or virtual meeting platform to increase understanding, improve patient care and maintain compliance.
It's easy to set up your platform's address book with a custom LanguageLine drop-down menu to connect to an interpreter in seconds.
The benefits of SIP connectivity to LanguageLine
ConvenientAccess interpreters within your platform at any point during a telehealth session - no need to schedule interpreters in advance
Easy set upGo live in minutes - your platform admin simply uploads the LanguageLine SIP address book connected to your LanguageLine account
Intuitive for end usersWe customize your LanguageLine address book so providers can easily find the language and interpreting modality needed in the drop-down menu
Inclusive for remote patientsEnsure health equity when communicating remotely with LEP and Deaf or hard-of-hearing patients
Check to see if your platform is SIP-enabled
LanguageLine has successfully tested the following platforms for SIP connectivity: Zoom, Vidyo, Amwell, Teleport, Caregility.
If you see the SIP option within your platform, you can easily verify connectivity to LanguageLine using our test SIP address. Demo Video: Test Zoom for SIP connectivity with LanguageLine
If you do not see the SIP option, ask your platform administrator if your platform is SIP-enabled. If it is, ask for the SIP option to become visible then verify connectivity to LanguageLine using our test SIP address.
SIP is the most efficient method to connect to LanguageLine during virtual meetings and telehealth sessions, but we understand some clients do not have this option available.
LanguageLine can also be accessed during telehealth and virtual sessions via platforms that support "call out" access (to connect to audio interpreters in 240 languages, 24/7) and "send invite" access (to invite a video interpreter to a session during weekday business hours for American Sign Language, Arabic, Cantonese, Spanish, Russian, Vietnamese, Mandarin).