Providing effective communication for individuals who are Deaf, DeafBlind, and Hard of Hearing isn't as simple as making an interpreter available. Every individual has unique communication needs, and the right solution directly affects patient and public safety, education quality, regulatory compliance, and overall experience.
Yet organizations too often default to a one-size-fits-all approach that overlooks real differences in language preference, communication method, and clinical circumstance. The ADA requires healthcare providers, state and local government agencies, nonprofits, schools, businesses open to the public and more to ensure effective communication but determining the right solution for each situation isn't always straightforward.
Video Remote Interpreting or an on-site ASL interpreter? When do other auxiliary aids make more sense? How do you build policies that support individualized communication while still meeting operational and compliance goals?
These are the questions our upcoming webinar will answer.
Join Us for an Expert Discussion
On Tuesday, July 28, LanguageLine will host Beyond One-Size-Fits-All: Improving Communication Access for Individuals Who Are Deaf, DeafBlind and Hard of Hearing, a practical webinar designed to help healthcare leaders and staff make more informed communication access decisions.
Using real-world healthcare examples, the discussion will explore:
- How to assess each individual's communication needs
- How to determine the most appropriate communication solution, including Video Remote Interpreting (VRI), in-person ASL interpreters, and other auxiliary aids
- Practical guidance on ADA effective communication requirements
- Strategies for improving patient and customer experience
- Approaches to building policies and staff training that support equity and accessibility
Learn from Industry Experts
The webinar features two recognized leaders in communication access:
- Nicole Manuel, M.E., NIC, Manager of Interpreting Services at MedStar Washington Hospital Center
- Dr. Amanda Smith-Hughes, NIC, MSML, MBA, Senior Manager of Sign Language Services at LanguageLine
The discussion will be moderated by LanguageLine’s Kathy Peters, who will guide the conversation and audience Q&A.
Webinar Details
Date: Tuesday, July 28
Time: 10:00–11:00 a.m. PT | 12:00–1:00 p.m. CT | 1:00–2:00 p.m. ET
Register Today
Reserve your place here.
Whether you're responsible for interpreter services, compliance, operations, or accessibility, this webinar will provide practical guidance you can apply to improve communication access.
