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    PUBLIC SAFETY

    Build Trust With the Public by Navigating Cultural Differences

    Schedule Consultation

    View LanguageLine Training Tips for Public Safety Officials 

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    Strengthen Language Access Across Your Organization

    Every time one of your officers, first responders, or 9-1-1 call center representatives struggles to communicate with someone in need, you risk a misunderstanding or, worse, a dangerous situation. By improving language access you can build better relationships with diverse communities and improve public safety for all.
    LanguageLine® was founded in 1982 by a police officer who sought to overcome dangerous language barriers in the field.
    Today, we’re the world’s leading innovative language services provider with decades of police and criminal justice experience—supporting thousands of public safety agencies worldwide. In fact, we handle 87+ million interactions each year. Our 25,000+ worldwide interpreters are fluent in 240+ languages and our 9-1-1 interpreters are trained in the protocols and procedures of emergency services personnel to obtain vital information.
    • 35,000+
      Expert linguists on our worldwide team of professionals
    • 240+
      Languages supported by our professionally trained linguists
    • 24/7
      On-Demand audio and video interpretation services

    LanguageLine® App

    Overcome language barriers anytime, anywhere with the LanguageLine App. You can connect to our team of 25,000+ worldwide interpreters from any digital device, 24/7. It’s one-touch instant access to video interpreting in 40+ top languages and audio in 240+ languages.
    Learn More
    ON-DEMAND Video interpreting

    Enable Total Understanding with the Communities You Serve

    Get the benefit of facial expressions to build trust, reduce misunderstandings, and better serve the public. Connect your officers to our professionals to ensure accurate interpreting in 40+ top languages, plus, American Sign Language and British Sign Language. You’ll reach LanguageLine®  CertifiedSM Interpreters in seconds, with crystal-clear video and audio.
    Learn More
    ON-DEMAND AUDIO interpreting

    Access 9-1-1 Trained Interpreters 24/7

    Language barriers during emergencies can delay assistance or waste precious resources. Let LanguageLine connect your personnel to trained, impartial 9-1-1 interpreters prepared to get you the vital information you need to provide assistance and keep everyone safe, in 240+ languages.
    Learn More
    Brochure

    Find Out More About On-Demand Interpreting

    Learn how our On-Demand audio and video interpreting can support your 9-1-1 call centers, field officers, first responders, and build better relationships with the multicultural communities you serve.
    Download Now
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    Improve Engagement by Providing Callers an In-Language Experience

    Reduce call hangups and increase participation in programs, services, and engagement with LanguageLine® DirectResponseSM. Callers can select their preferred language and are greeted by an interpreter who then connects to your staff, ready to interpret for them.

    Learn More

    Testing & Training

    Ensure Your Bilingual Team Members and Interpreters Are Prepared to Serve

    Ensure your bilingual staff and interpreters have the language skills they need to serve the public. LanguageLine® Testing & TrainingSM in 50+ languages provides a consistent measure of fluency, supports regulatory compliance, and can help justify hiring and payroll decisions. Plus, our training programs provide career development opportunities.

    Learn More

    ONSITE InTERPRETATION

    Get In-Person Support From Scheduled Interpreters

    Engage an expert interpreter for suspect interviews, community meetings and events, and other important encounters. You’ll help ensure you’re serving the interests of each resident while making the best use of your resources. With LanguageLine® OnSiteSM services, your staff can schedule in-person and virtual appointments with 12,000+ interpreters in 135+ languages including American Sign Language.

    Learn More

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    Let’s Talk Solutions 

    Learn how to ensure that you and the people you serve and protect can understand each other. You can read our On-Demand Interpretation brochure or choose a time to speak with our experts about how to solve your language challenges. 
    Download Now Schedule Consultation

    From Our Blog

    city-of-toronto-logo

    Top Multicultural City Calls LanguageLine in an Emergency

    Toronto is known worldwide as an international city. Its residents speak more than 200 languages, which puts pressure on Toronto 9-1-1 to provide equal language access to all. Find out why Toronto 9-1-1 partnered with LanguageLine to get language assistance in more than 240 languages. Today, staff can add an interpreter to a 9-1-1 call within seconds.

    minnesota-logo

    As Diversity Grows, Minnesota 9-1-1 Uses On-Demand Interpreting

    Every year in Minnesota, thousands of 9-1-1 calls need translation. Callers typically need assistance in more than 50 languages, including Spanish, Somali, Karen, Hmong, Portuguese, Swahili, and Tagalog. That’s why Minnesota 9-1-1 relies on LanguageLine for language assistance to make communities safer for Minnesota residents.

    atlantic-city-logo

    Atlantic City Police Overcome Cultural Barriers With Residents

    Across the Atlantic City Police Department, officers speak 22 languages. Even so, they can’t keep up with the city’s growing diversity. Seeking to better serve residents who speak Urdu, Vietnamese, Creole, Portuguese, Bengali, Arabic, Albanian, and a host of other languages, the Department partnered with LanguageLine.

    • Interpretation
      • On-Demand Services
        • Phone Interpreting
        • Video Remote Interpreting Services
        • Electronic Health Record
        • SIP Connectivity
        • Direct Response
        • Interpreter Quality
        • Implementation Support
      • LanguageLine® App
      • Sign Language Services
      • OnSite Services
      • Telehealth Interpreting
      • Interpretation Language List
      • Self-Service
    • Written Translation
      • AI Translation
      • Document Translation
      • Localization Services
        • eLearning Services
        • Website Translation
        • Document Clarification
        • Document Simplification
      • Translation Technology
        • Automation
        • Connectors
      • Machine Translation Programs
      • Translation Language List
    • AI Solutions
      • Machine Translation
      • Omnichannel Translation
      • Audio Transcription
      • Alternative Format Transcription
    • Testing & Training
      • Fundamentals of Interpreting
      • Language Proficiency
      • Interpreter Readiness
      • Medical Terminology Wordbook
      • Medical Certification
      • Advanced Medical Interpretation
      • Register for Training
      • Testing & Training Bill Pay
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    Contact Us

    Call us at (800) 752-6096

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