Inbound Call Interpreting Offers End-to-End In-Language Support
LanguageLine® DirectResponse connects multilingual callers to live interpreters before the call reaches an agent, creating a smoother inbound call experience for contact centers. Integrated directly into your IVR or toll-free number, DirectResponse identifies the caller’s language, delivers in-language prompts, and automatically brings a professional interpreter into the call, eliminating manual steps for agents and reducing friction for customers.
Key benefits for contact centers:
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Automatically route inbound calls with live interpreter support
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Reduce call handle time by removing language identification steps
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Improve customer satisfaction with in-language IVR prompts
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Support high call volumes with consistent, scalable language access
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Customize call flows based on your most common customer languages
LanguageLine is an invaluable service that we utilize to communicate promptly and efficiently with persons who have been a victim of a crime or need police assistance. A language barrier should never prevent anyone from getting the help or service they need. "
— Westchester County Department of Public Safety
We were with one of the larger VRI providers, but the long connect times [with prior provider] were becoming an issue for our staff. After trialing with LanguageLine, our ED staff refused to beta a third company because “it can’t get any better than this. "
— Tracy Young, MA, BSN, RN, Spanish Medical Interpreter, Barton Health
We found the LanguageLine VRI performance to be significantly and consistently better and response times quicker [than existing provider]. Their dedication to the project shined through, and I can’t praise them enough. "
— Lisa Witter, IT Project Manager, Centura Health