How does LanguageLine integrate interpreting into EHR systems?

LanguageLine integrates audio and video interpreting services into popular electronic health record (EHR) systems via SMART on FHIR, enabling care teams to launch interpreter sessions seamlessly from within the EHR.

What benefits does EHR integration provide for interpreting?

EHR integration allows care teams to instantly start interpreting sessions from the EHR, automates key data collection, improves workflow efficiency, and helps ensure that security and compliance requirements are maintained.

What happens to interpreting session data after the call ends?

After the interpreting session ends, post-session data flows back automatically into the EHR system to support accurate reporting, compliance audits, and reimbursement opportunities.

How is the interpreting session initiated within the EHR?

Within the EHR, a provider clicks a button to request an audio or video interpreter. The system then connects to a LanguageLine Certified interpreter in the language listed in the patient’s medical record, or the user can select a language from a drop-down menu if one is not already recorded.

How does the EHR integration impact data collection during interpreting?

With EHR integration, the data your organization needs for billing, reporting, and program management is securely linked to the interpreting session, eliminating the need for interpreters to collect this information verbally and allowing providers to focus more on patient care.

EHR Interpreting Integration | LanguageLine Solutions

Reduce Provider Time, Strengthen Compliance, and Modernize Language Access

LanguageLine’s EHR integration helps health systems:

Reduce provider and interpreter time per encounter
Strengthen compliance and audit readiness
Improve data accuracy for reporting and reimbursement
Standardize interpreter access across care settings and departments

LanguageLine integrates interpreter access directly into your EHR system, enabling clinicians to initiate interpreter sessions from within their existing workflow while automatically capturing encounter-level documentation. Interpreter session details are automatically captured and written back into the patient encounter, eliminating manual steps that slow care delivery.

The result is a modern, integrated approach to language access that reduces operational burden, improves data integrity, and supports compliance without changing how clinicians deliver care.

Under 15 Seconds

Connection Time to an Interpreter
One to Two Minutes

Reduction in Average Call Duration
100% Surveyed

Agreed it was an Improvement over Previous Modalities

Why Integrated Language Access Matters for Health System Leadership

As language access requirements have expanded, many health systems have added manual steps to ensure compliance and reporting. Over time, these well-intentioned workarounds, such as verbal data collection, manual charting, and disconnected workflows, have become embedded in daily clinical practice.

What begins as a few extra minutes per encounter can scale into meaningful provider time loss, increased interpreter costs, reporting gaps, and compliance risk across an organization.
Integrated language access replaces these manual processes with single-click connection and automated, encounter-level documentation, modernizing workflows without disrupting how care is delivered.

Key Benefits of Integrated Language Access

Reduce Compliance Risk and Audit Exposure

Interpreter-supported encounters must be documented accurately and consistently. Integrated access ensures interpreter interactions are captured at the encounter level without relying on verbal intake or manual entry, helping organizations meet regulatory expectations and reduce audit risk.

Improve Data Accuracy for Reporting and Oversight

Automated documentation replaces error-prone manual processes with clean, reliable data captured directly from each session. This supports accurate reporting, reimbursement efforts where applicable, and confident program oversight.

Save Provider Time and Control Interpreter Costs

Eliminating pre- and post-call administrative tasks reduces call duration and reclaims valuable provider time. At scale, this helps control interpreter costs while improving clinical efficiency.

Standardize Access Across Care Settings

Integrated workflows support in-room visits, virtual encounters, and device- or phone-based interpretation. Regardless of where or how a session begins, the outcome is the same: accurate documentation tied to the patient encounter.

Support Enterprise-Ready Data Governance

The EHR remains the system of record for the patient encounter, while LanguageLine serves as the system of record for interpretation session data. Integration ensures each system receives only what it needs, when it needs it, without making providers or interpreters responsible for data transfer.

How LanguageLine Works Within Your EHR System

LanguageLine offers multiple EHR-integrated workflows designed around how care is actually delivered. Regardless of entry point, each workflow delivers the same outcome: secure, accurate documentation linked to the patient encounter.

In-Room Clinical Encounters

Interpreter sessions launched directly from the patient record
Automated language pre-population
Single click interpreter connection
Session data automatically written back into the encounter

Virtual Visits

Interpreter access initiated within the virtual visit workflow
Supports audio and video interpretation, including ASL
Designed for consistency with in-person workflows

Device- or Phone-Based Interpretation

Supports interpretation that begins outside the HER through Haiku, Canto, Rover
Patient context verified to enable accurate documentation
Ensures consistent reporting across departments and devices

Predictable, Supported Implementation

LanguageLine’s EHR integrations follow a proven, repeatable approach, not a one-off build.

Health systems receive:

Structured discovery and workflow alignment
Build and testing support
Reporting and documentation design guidance
Post-launch support and optimization

Implementation timelines vary based on workflow selection and governance requirements, but early alignment on workflows, devices, and reporting design can significantly accelerate time to value.

Proven Results from Health Systems Like Yours

Health systems have used LanguageLine’s EHR integrations to:
• Reduce interpreter session duration
• Improve documentation compliance
• Increase interpreter utilization
• Help clinicians focus more on patient care
See how a large academic health system embedded interpreter access into its EHR to streamline workflows and strengthen compliance.

Download the UMASS Memorial Health Case Study

FAQs

How does EHR-integrated language access improve efficiency?

By eliminating manual steps such as verbal data collection and post-call documentation, integrated access reduces time per encounter and simplifies workflows for clinicians and interpreters.

What documentation is captured automatically?

Key interpreter session details are captured and written back into the patient encounter, supporting compliance, reporting, and audit readiness.

Does this work across in-person and virtual care?

Yes. Integrated workflows support in-room visits, virtual encounters, and device- or phone-based interpretation for consistent access system-wide.

What does implementation involve?

LanguageLine provides scoping, build support, testing, and post-launch guidance using standard EHR workflows and APIs.

How is data security handled in LanguageLine's EHR integrations?

Integrations follow enterprise security and privacy standards and support formal IT and security review processes.

Let's Talk About Your EHR Environment

Talk with our team about integrated language access workflows, documentation design, and implementation timelines.

LanguageLine's video remote interpretation strengthens the patient relationship with their care team and physicians. For elderly patients and those new to this country, video interpretation promotes greater understanding and lessens patient anxiety. "

— Maria Caudill, Disability Access Consultant, Office of the General Counsel, Sutter Health

The staff and providers love getting a certified interpreter within less than a minute for any language! I can't even imagine the number of medical errors we have avoided using this app. I recommend any hospital or healthcare facility to use LanguageLine! I couldn't trust any other company out there! "

— Marta Day, Manager of Interpreter Services at Mission Hospital, Mission Viejo, CA

Our physicians and nurses simply rave about the service! In addition, service-after-the-sale from our account executive has been superb. It's no wonder most of the large systems in our state use LanguageLine! "

— Scott C. Suckow, MHA, FACHE, Director, Language Services, UC Health

EHR INTERPRETING INTEGRATION

Integrate Interpreter Access Directly Inside your EHR System