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      Contact Us

      Support Your Section 1557 Compliance with LanguageLine’s Help

      Section 1557 of the Affordable Care Act

      Contact Us

      Welcome to Our Section 1557 Compliance Resource Hub

      Navigating Section 1557 of the Affordable Care Act can be challenging, but we're here to help. This hub provides the essential resources and materials you need to help you comply with the law, which prohibits discrimination based on race, color, national origin, sex, age, or disability.

      How LanguageLine Can Help:

      Resources and Materials:
      Comprehensive guides and educational tools
      Comprehensive Services:
      24/7 access to qualified interpreters and translators in over 240 languages
      Consulting:
      Expert advice and training to ensure compliance

      LanguageLine Links to Section 1557 Resources

      Explore our offerings and find the support you need to build an effective language access program. Let us be your partner in delivering accessible healthcare to all. Please download our Section 1557 Requirements Made Simple to see our offerings in the context of the requirements.

      LanguageLine® OnDemand InterpretingSM provides: Access to reliable, fast, accurate and fully scalable interpretation across 240 languages, 24/7/365. 20,000+ LanguageLine Certified Interpreters are connected on average in under 20 seconds.

      LanguageLine® Onsite InterpretingSM provides: Access to 10,000+ interpreters in close to 150 languages including American Sign Language.

      LanguageLine® Testing and TrainingSM provides: Language proficiency testing and training services to ensure your bilingual staff and interpreters have the skills they need.

      LanguageLine® Certified InterpretersSM must pass stringent testing requirements and are subject to ongoing quality observation. LanguageLine Translators must meet ISO 17100 standards, pass a linguistic competency evaluation, ideally be native speakers, hold a recognized translation degree or equivalent qualification. 

      LanguageLine® TelehealthSM provides: Access to an On-Demand LanguageLine Certified Interpreter within many popular telehealth/virtual meeting platforms.

      LanguageLine® App provides: High quality, secure connection to LanguageLine Certified Interpreters via audio in 240+ languages and video in 40+ languages, including American Sign Language.

      LanguageLine® Machine Translation Post-Editing (MPTE) provides: The ability to incorporate a qualified human to conduct post-editing according to our client’s needs.

      LanguageLine® TranslationSM provides: Translation of non-discrimination notices, signage, accessible materials and localization of electronic information and websites.

      LanguageLine also provides:

      Complimentary PDF of the ‘Interpreting Services Available’ poster in the top 15 languages spoken in each state, and ‘Interpreting Services Available’ tools in the top languages spoken in the U.S.

      Complimentary client support to train staff on language access policies and procedures, and consultative implementation services to ensure best practices, support materials, equipment and reporting needs.

      HHS Resources:

      Effective Communication Procedures

      • Sample Effective Communication Procedures - PDF
      • Sample Effective Communication Procedures - Word

      Grievance Procedure

      • Sample Grievance Procedure - PDF
      • Sample Grievance Procedure - Word

      Language Access Procedures

      • Sample Language Access Procedures - PDF
      • Sample Language Access Procedures - Word

      Nondiscrimination Policy

      • Sample Nondiscrimination Policy - PDF
      • Sample Nondiscrimination Policy - Word

      Reasonable Modification Procedures

      • Sample Reasonable Modification Procedures - PDF
      • Sample Reasonable Modification Procedures - Word

      Section 1557 Resources

      • Section 1557 1-pager

        Download Now
      • Navigating Changes: Section 1557 of the Affordable Care Act

        Watch Now
      • Section 1557 Webinar Presentation

        Download Now
      • Section 1557 Posters

        Download Now
      • NHeLP Title VI and Section 1557 Explainer

        Download Now
      • Section 1557 Webinar 11-7-2024 Handout

        Download Now
      • LanguageLine's Section 1557 Checklist

        Download Now
      • Section 1557 Compliance: Key Steps for Healthcare Organizations

        Watch Now
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        Section 1557: New Rule Unveiled to Enhance Nondiscrimination in Health Care

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        • Translation & Localization
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            • Security
        • AI Solutions
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          • AI Translation
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          • Omnichannel Translation
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          • Alternative Format Transcription
        • Testing & Training
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