LanguageLine App

Instantly Connect to Live, Professional Interpreters 24/7

The LanguageLine App empowers you to overcome language access barriers with instant access to 25,000+ LanguageLine^® Certified^SM Interpreters from most popular digital devices.

It’s the easy way to increase productivity, eliminate frustration, improve customer experience, and ensure compliance. We achieved a 4.6 out of 5 stars based on 5M+ post-call “How Did We Do?” user ratings.

You can count on our expert interpreters whenever you need them. The LanguageLine App provides:

24/7 access and connections in under 30 seconds
Audio interpreting in 240+ languages
Video interpreting in 40+ top languages, including American Sign Language and British Sign Language

25,000+

Interpreters available to you and your clients
240+

Languages available for audio interpreting
40+

Languages available for video interpreting

Why the World’s Top Companies Choose LanguageLine

World-Class Interpreters

Our 25,000+ expert interpreters are intensely vetted, trained, and monitored to ensure linguistic quality and excellence. Learn more about our LanguageLine Certified Interpreters.

Service Excellence

We offer the industry’s fastest, most-reliable connections across the highest call volumes, exceptional SLA performance, and 99.9% platform uptime.

Committed Partner

Count on a dedicated account manager, complimentary training, 24/7 technical support, and onsite implementation and training to optimize your program.

Easily connect to an interpreter

The LanguageLine App offers an intuitive interface that’s easy to use with minimal training. And because it’s compatible with mobile device management (MDM) software, it can be easily deployed across large, geographically dispersed teams. Leading organizations depend on the LanguageLine App to overcome language barriers while serving limited English proficient (LEP) speakers and the Deaf and Hard of Hearing (DHH).

Reliably fast access to interpreters on popular mobile devices makes it ideal for teams and individuals, including hospital staff, first responders, police officers, utility technicians, financial consultants, and educators.

VIDEO & AUDIO INTERPRETING

How to Use the LanguageLine App

Download LanguageLine App for iOS devices or Android™ devices or go to Insight.LanguageLine.com on Windows® PC or macOS® with Google Chrome™, Mozilla Firefox®, or Microsoft Edge™
then enter your authentication code.

Launch the app
Select your language and choose “audio” or “video"
Begin your session
Optionally, rate your call

VIDEO INTERPRETING

Experience the Benefits of Visual Cues

Build trust, reduce misunderstandings, and improve customer or patient experience in the moment of need with the support of a LanguageLine Certified video interpreter.

The LanguageLine App supports video interpreting in 40+ top languages, including American Sign Language and British Sign Language.

Additionally, access video interpreters from within many popular platforms used for telehealth, virtual meetings and electronic health records (EHR).

EASY, RELIABLE, SECURE

It's Easy to Get Started

The LanguageLine App features an intuitive interface so your staff can begin using the app right away.

Connect directly to an interpreter in less than 30 seconds, with a 98% video fill rate and automatic rollover to audio when video is unavailable.

The app offers full end-to-end encryption, works through most standard firewall configurations, and complies with regulations and laws.

implementation support

Comprehensive Implementation and Rollout Support

Maximize your investment in language access with complimentary support. Our implementation team and account executives will help you activate and optimize your program.

supporting equipment

Rolling Cart

Built to move easily through busy environments, the LanguageLine^® Rolling Cart^SM is designed to support on-demand interpreting sessions and increase staff efficiency. It features our TrueSound^SM audio-amplification enclosure, which enhances an iPad’s volume.

supporting equipment

TrueSound

LanguageLine's patented audio-amplification enclosure enhances an iPad's natural volume. No wires, batteries, or charging are required.

supporting equipment

Tabletop Stand

This sturdy tabletop stand offers flexible positioning, ideal in reception areas, showrooms, help desks, and more. Plus, it features our TrueSound audio-amplification enclosure, which enhances an iPad’s volume without wires, batteries, or charging.

data collection & REPORTING

Get the information you need

We offer manual, semi-automated, and fully-automated data collection options. With the data you need tied to each interpreting session, you can better manage your language access program resources:

Prove compliance with laws and regulations
Save cost by streamlining staff workflows
Provide documentation for government reimbursements
Allocate departmental expenses

Our online reporting platform, MyLanguageLine, provides 24-hour insight into your account: monitor your usage; review calls placed; create, download and schedule analysis reports; and view your invoices. All to help you increase productivity.

Let’s Talk Solutions

Provide total understanding to your customers, patients, and constituents. Read our LanguageLine App brochure or choose a time to speak with our experts about options for solving your language access challenges.

Interpretation services are now readily available at the bedside at our fingertips. We can even grab-and-go with a tablet, if necessary. We’re putting responsibility into the hands of caregivers and empowering them. "

— Patient Experience Manager, New York-based ambulatory surgery center

LanguageLine is a vital service that empowers our guests and allows our agency to continue providing the highest level of customer service in an innovative fashion. This new, exciting service is fast, reliable, and secure. "

— Commissioner, Louisiana Office of Motor Vehicles

We implemented LanguageLine in late February and have already seen significant numbers in patient utilization. People are now experiencing shorter wait times to connect to an interpreter and a Personal Health Advocate, and they are immediately speaking with someone in their native language, which is more supportive. "

— CEO, Health Advocate

Resource Center

Overcome Language Barriers Today

Tap into a wide range of free resources to help construct and launch a comprehensive language access solution. These eBooks, guides, webinars, and videos will provide the insights and information you need to learn more and get started.

LANGUAGELINE® APPSM

Say Hello to Total Understanding in 240+ Languages

Instantly Connect to Live, Professional Interpreters 24/7

25,000+

240+

40+

Why the World’s Top Companies Choose LanguageLine

World-Class Interpreters

Service Excellence

Committed Partner

LANGUAGELINE APP

Easily connect to an interpreter

VIDEO & AUDIO INTERPRETING

How to Use the LanguageLine App

VIDEO INTERPRETING

Experience the Benefits of Visual Cues

EASY, RELIABLE, SECURE

It's Easy to Get Started

implementation support

Comprehensive Implementation and Rollout Support

supporting equipment

Rolling Cart

supporting equipment

TrueSound

supporting equipment

Tabletop Stand

data collection & REPORTING

Get the information you need

Let’s Talk Solutions

Resource Center

Overcome Language Barriers Today

LANGUAGELINE^® APP^SM