LanguageLine Solutions, the global leader in language access, has announced the release of Quick Turn Letter, an efficiency-driving translation feature that enables health plans to streamline urgent communications while maintaining regulatory compliance.
Tailored for documents under 500 words, Quick Turn Letter allows health plans to deliver translated member communications such as denial notices, appeals, and case updates within two business hours. The feature helps meet the requirements of Section 1557 of the Affordable Care Act and CMS language access guidelines.
This new workflow represents a significant step forward for organizations managing high volumes of short, time-sensitive communications. By removing translation bottlenecks, Quick Turn Letter empowers teams to respond quickly and accurately. Members receive important information clearly and on time.
A Smarter, Faster Path to Compliance
Quick Turn Letter was developed specifically for the healthcare sector’s unique compliance challenges. The process combines machine translation with human post-editing by qualified linguists, delivering high-quality, audit-ready translations in a fraction of the time required by traditional workflows.
Health plans are already using the feature to streamline communications such as:
● Appeal and grievance letters
● Denial notices and explanations of benefits
● Care management and case updates
● Pharmacy authorizations
● Eligibility and enrollment notices
These documents are not only time-bound but often subject to strict audit requirements. Quick Turn Letter ensures that they are returned quickly, accurately, and in full alignment with regulatory standards.
Designed for Health Plan Workflows
Documents are submitted via the LanguageLine Translation Portal in .docx or .txt format. Once received, they follow a streamlined, low-touch workflow:
- Initial machine translation
- Post-editing by a qualified linguist
- Delivery within two business hours
Standard processing hours run from 8 AM to 6 PM PT. Optional extended coverage is available from 5 AM to 7 PM PT to meet broader operational needs.
Supporting Over 60 Languages
With support for more than 60 languages including Spanish, Chinese, Vietnamese, Arabic, Korean, and Russian, Quick Turn Letter addresses the languages most commonly requested by Medicare and Medicaid programs. This ensures both linguistic accuracy and timely access for diverse member populations.
Enhancing the Member Experience
Timely communication in a member’s preferred language is more than best practice. It is a legal requirement. Quick Turn Letter enables health plans to meet these standards while improving the overall member experience through faster, clearer, and more personalized service.
Availability
Quick Turn Letter is now available to all LanguageLine translation clients. Health plans interested in activating the feature can contact their LanguageLine representative or email translation@languageline.com for more information.