One Lower Ragsdale Drive, Bldg. Two
Monterey, CA 93940
Monterey, CA – July 11, 2016 – LanguageLine Solutions® is redefining both the voice and vision of the language access industry through technological innovation once again. Building on its over $20 million investment in Olympus, the advanced state-of-the-art technology platform, the global leader in language access solutions has just released a world-class, next generation mobile video interpreting solution after a successful beta trial. LanguageLine InSight Video Interpreting (InSight), a proprietary application, is now available in the app store for complimentary download and is available as a native iOS app, for Android tablets with Chrome and Mac or PC running Chrome or Firefox.
InSight unleashes the power of the largest, most accomplished, experienced, and professional linguist team in the world, offering both on demand video and audio interpretation at the touch of a button in a single mobile solution. InSight is the fastest, easiest to use and most secure solution offering full end-to-end encryption. The app provides both video and audio interpreting capabilities, replacing the need for phone lines and specialized equipment and is feature rich:
- Intuitive user-friendly interface allowing easy and rapid access to LanguageLine’s 8,000+ interpreters on demand in 35 languages including American Sign Language which represents 98% of the U.S. interpreting demand
- 240 audio languages available 24/7/365
- Every InSight session is natively encrypted ensuring privacy while eliminating VPN tunnels
- InSight is backed by LanguageLine’s commitment to total and complete client satisfaction offering 24/7 Tech support
The InSight application is easy to install and simple to use enhancing the interpreting experience by including visual cues and facial expressions in situations involving the Deaf and Hard-of-Hearing and the limited English speaking. The opportunity to quickly and easily communicate in any language with the touch of a button has proven an exciting addition and necessary resource to improve customer service and satisfaction in hospitals, retail locations, banking institutions, government agencies, and law enforcement situations.
Community Hospital of Monterey Peninsula was one of the first beta clients to deliver an InSight interpreting experience to its patients. Hospital representatives continue to be enthusiastic about its performance, stating;
“The combination of InSight video interpreting and the Interpreter on Wheels™ device has been a valuable asset to our staff and our limited-English-proficient patients. Connecting to an interpreter in just seconds, at the touch of a button, provides excellent customer service. Our care has been enhanced with improved face-to-face communication in challenging medical encounters that benefit from visual cues and facial expressions.”
The InSight solution is now available to any business or organization to help deliver outstanding customer service, build relationships, and increase revenue, when serving limited English speaking and Deaf and Hard-of-Hearing communities. Contact LanguageLine for more information at 800.752.6096 or visit www.LanguageLine.com.
About LanguageLine Solutions®
LanguageLine Solutions is the global leader in innovative language access solutions for more than 34 years. Our latest innovation, Olympus, is an award-winning cloud-based language access platform that is redefining on-demand language delivery. We provide the highest quality phone, InSight video remote, and onsite interpreting, translation and localization, as well as bilingual staff and interpreter testing and training. Trusted by more than 25,000 clients to enable communication in any situation with the growing limited English proficient and the Deaf and Hard-of-Hearing populations, we deliver the industry’s fastest and most dependable access to highly trained and professional linguists in more than 240 languages, 24/7/365. LanguageLine Solutions facilitates more than 32 million phone, video, and onsite interactions every year; that’s a new connection every second. www.languageline.com
Read the article as it appears in American Security Today.