Self-Service | LanguageLine Solutions

Q: How much does self-service interpreting cost?

Rates are $3.95/minute for audio interpretation and $4.95/minute for video interpretation—only for the minutes used. Charges are automatically applied to your credit card.

Q: Can I use the service anytime?

Yes — this self-service solution is available 24/7, ensuring instant access when you need it most.

Q: Is LanguageLine’s self-service interpreting solution suitable for emergency or 9-1-1 use?

No — Self-Service is not intended for emergency response, 9-1-1 centers, or government emergency services.

Self-Service On-Demand Interpreter Access

Connect to a LanguageLine Certified^SM Interpreter in 240 languages
$3.95/minute for audio interpreting in 240+ languages
$4.95/minute for video interpreting in 40+ top languages
Available 24/7 via phone or the LanguageLine App
Instant PIN and authentication code provided at signup
Only pay for the minutes you use, no monthly minimum
No contracts or setup fees
Charges automatically billed to your credit card

We offer a handy self-service solution to connect with a LanguageLine^® Certified^SM Interpreter and pay by credit card. It’s the easy way for businesses and individuals to communicate with limited English proficient speakers and meet federal and local compliance requirements.

When you create your account, you’ll immediately see your assigned authentication code and 8-digit PIN. Use them with the LanguageLine^® App or by phone to access an interpreter right away.

25,000+

On-Demand interpreters available to you and your clients
240+

Languages available for audio interpreting
40+

Video languages available
including American Sign Language (ASL)
87M+

Language support requests we handle every year
24/7

Language access coverage for your business and team
4.6

Rating out of 5 based on 5M+ post-call “How Did We Do?” user ratings

Live Spanish interpreter on video call displayed on tablet, with language selection menu open on smartphone

VIDEO & AUDIO INTERPRETING

How to Use the LanguageLine App

Access the LanguageLine App on iOS devices, Android devices, and PCs:
- Download LanguageLine App for iOS devices or Android™ devices
  or
- Go to Insight.LanguageLine.com on Windows® PC or macOS® with Google Chrome™, Mozilla Firefox®, or Microsoft Edge™
Enter your authentication code you received upon account creation and name your device. Your code can be used on multiple devices, and each device name will appear in your usage reports.
To start your interpreting session, select your language and choose “audio” or “video.”

PHONE INTERPRETING

How to Contact an Interpreter by Phone

Create an account then follow these simple steps to reach a professional interpreter from any phone 24/7:

Simply dial 888.808.9008 in North America or 44.808.234.4886 in the U.K.
Enter your assigned 8-digit PIN
To start your interpreting session, select your language

Smiling woman connecting to a live interpreter by phone using LanguageLine’s self-service interpretation service

Man logging into LanguageLine self-service interpreting account on laptop from home office

Easily Access Your Account and Customer Support, 24/7

Login to your account to access your PIN and authentication code. You can also view call reports, download invoices, and update your credit card information. If you need assistance with your account or have questions, please call Customer Service at 1-800-752-6096.

FAQs

What is self-service interpreting?

LanguageLine’s self-service interpreting lets you instantly connect to a LanguageLine® Certified^SM Interpreter in 240+ languages (audio) or 40+ languages (video), accessible 24/7, on a pay-as-you-go basis, with no contracts or monthly minimums.

How much does self-service interpreting cost?

Rates are $3.95/min for audio interpretation and $4.95/min for video interpretation—only for the minutes used. Charges are automatically applied to your credit card.

How do I get started after creating an account?

Once you create an account, you'll receive an authentication code and an 8-digit PIN—use them via the LanguageLine® App or by phone to access an interpreter immediately.

Can I use the service anytime?

Yes—this self-service solution is available 24/7, ensuring instant access when you need it most.

What payment methods are accepted?

The service is pay-as-you-go via credit card. There are no setup fees, no monthly minimums, and no contracts—just pay for the minutes you use.

How can I quickly connect to an interpreter via the self-service option?

You can connect to interpreters using either the LanguageLine® App (available on mobile and desktop) or by dialing in via phone.

Is LanguageLine’s self-service interpreting solution suitable for emergency or 9 1 1 use?

No—Self-Service is not intended for emergency response, 9-1-1 centers, or government emergency services. Please contact us for specialized support in those cases.

Live interpreter on tablet screen, showing instant video access through LanguageLine’s self-service interpretation service

Let’s Get Started

Achieve total understanding with the diverse communities you serve. Sign up now to get started and read our tips on how to best work with an interpreter.

Please note: This solution is not optimal for 9-1-1 centers, emergency response, and government services. If you need support for these types of services, please contact us.

SELF-SERVICE interpreting On-Demand

24/7 Access to Professional Interpreters in 240+ Languages