LanguageU^c

Video Remote Interpreting for spoken and American Sign Language (ASL) services specifically designed to support customers, patient, and constituents for:

• Retail and Service Business
• Government Agencies
• Healthcare Industries
• Insurance Companies
• Utility Companies

Effective Care Requires Effective Communication

Communication barriers pose a difficult challenge to the patient care and safety efforts of any healthcare provider. The importance of accurate and timely two-way communications between caregiver and patient cannot be overstated. Whether it’s the give-and-take of live interactions with healthcare personnel, or simply calling home to say, “Everything’s going to be fine,” limited English speaking and deaf and hard of hearing patients face a unique communication barrier that has long impeded their access to healthcare services.

Easy-to-Use On-Demand Video Language Interpreting

Most healthcare professionals know that the best way to communi­cate with a limited English speaking and the Deaf and Hard of Hearing patient is through a trained interpreter qualified in medical terminology and cultural sensitivity.

Unfortunately, the cost, urgency, or simple unavailability of staff or the time it takes interpreters to travel onsite often make live, in-person interpreting services impractical. In such cases, LanguageU^c provides access to video interpreters for American Sign Language and Spanish.

Benefits

• Highest Quality Video Available:  LanguageU^c delivers high-quality video and audio even under difficult operating conditions. Auto monitoring and auto correction features activate whenever less than optimal network connections are detected, enabling users to focus on their sessions and not worry about the technical details.
• Professional, Easy-to-Use Interface: Our intuitive graphical user interfaces and automatic monitoring and correction capabilities and specialized tools enable users to relax about the technology and focus on their session.
• Cost-Effective Hosted Solution: LanguageU^c offers a software solu­tion that works within your current infrastructure without expensive new hardware, or extensive internal IT support. End users simply need an iPad, desktop, laptop or computer-on-wheels (COW cart), in addition to an Internet connection. Additional product solutions are also available

(Please note: Video calls are not recorded to protect the privacy of the patient.)

Access a Video Interpreter through multiple devices

LanguageLine Video Solutions solutions is compatible with a number of devices. There are three options for a location to instantly connect via video or audio to a live language interpreter.

Option 1:
Connect to video interpreting through a PC, MAC, iOS, or an Android based video application.  Download the software from the video website for a PC and MAC or via the Apple App Store or Android Market.

Option 2:
Connection to video interpreting can also be made through a Cisco E-20 videophone.  If you are interested in this option, we will need to set up a meeting between your IT department to understand how the network is structured and determine the best way to allow the devices to make a video call.

Option 3:
Are you using existing video equipped medical carts?  Video interpreting can be connected through this platform as well.  Video Interpreting is inter-operable with video teleconferencing equipment from Cisco/Tandberg, Polycom, and LifeSize. If you are interested in this option, we will need to set up a meeting between your IT department to understand how the network is structured and determine the best way to allow the devices to make a video call.

http://support.apple.com/kb/HT2001

https://support.google.com/googleplay/answer/190860?hl=en

Download LanguageU^c

PC Version
Mac Version