Why the World’s Top Companies Choose LanguageLine
World-Class Interpreters
Service Excellence
Committed Partner
LanguageLine® App
Overcome Language Access Barriers in Seconds, 24/7
The LanguageLine App provides easy digital access for your frontline staff to bridge language barriers wherever and whenever they arise. Your employees can connect to our team of 20,000+ professionally trained audio and video interpreters from most popular devices.
ADVANCED CONNECTIVITY & Data Collection
Connect with the Platforms You Use Every Day
Streamline connectivity and automatically collect data for better program management, billing records, and compliance reporting.
- Integrate with electronic health record (EHR) platforms to improve clinician productivity and automate workflows
- Connect via session initiation protocol (SIP) and add click-to-connect access to LanguageLine to your address book or CRM user interface
TELEHEALTH & VIRTUAL MEETINGS
Improve Communication During Remote Conversations
Securely add LanguageLine Certified Interpreters at any point during a telehealth or virtual meeting. Ensure mutual understanding when communicating remotely with LEP and Deaf or Hard of Hearing individuals on popular platforms.
Phone Interpreting
Ensure Total Understanding for Every Customer Call
LanguageLine® Phone InterpretingSM ensures your staff and your clients, patients or constituents understand each other by providing inbound and outbound phone interpreting designed to fit your needs. All calls are confidential, secure, and HIPAA-compliant.
Real-time and Search-based Analytics
Make informed decisions with precision! Use dynamic, real-time visualizations and comprehensive data analysis tools to optimize your on-demand interpreting program. Slice, dice, and filter data by different criteria, such as language, service type, and account.
- Dynamic Dashboards: Visualize detailed, interactive performance data seconds after an interpretation session ends.
- Unparalleled Customizations and Advanced Filtering: Aggregate and display historical trends using preset or custom date ranges for insights into usage by language, location, modality, and more.
Instant Access to Invoices
Our proprietary MyLanguageLineSM client portal provides instant 24/7 access to view and download current and past invoices.
- Links from invoices provide All Call Detail Reports and Language Summary Reports related to each invoice.
- Submit a Billing Issues form directly from the page.
Standardized Reports
Easily access data to monitor usage, review calls placed, and create, download, and schedule reports 24/7 via our MyLanguageLineSM client portal. This secure, online portal allows your organization to monitor usage, review calls placed, and create, download, and schedule reports to help you increase productivity and manage expenses.
Implementation Support
Comprehensive Implementation and Rollout Support
Maximize your investment in language access with complimentary support. Our implementation team and account executives will help you activate and optimize your program.
Interpretation services are now readily available at the bedside at our fingertips. We can even grab-and-go with a tablet, if necessary. We’re putting responsibility into the hands of caregivers and empowering them. "
— Patient Experience Manager, New York-based ambulatory surgery center
LanguageLine is a vital service that empowers our guests and allows our agency to continue providing the highest level of customer service in an innovative fashion. This new, exciting service is fast, reliable, and secure. "
— Commissioner, Louisiana Office of Motor Vehicles
We implemented LanguageLine in late February and have already seen significant numbers in patient utilization. People are now experiencing shorter wait times to connect to an interpreter and a Personal Health Advocate, and they are immediately speaking with someone in their native language, which is more supportive. "
— CEO, Health Advocate
