Video Remote Interpreting Services

Video Remote Interpreting for Clear, Visual Communication

Video Remote Interpreting (VRI) is a service that connects you with a qualified interpreter over live video, allowing participants to see and hear each other in real time. It provides on-demand language support similar to phone interpreting, but with the added benefit of visual communication.

Organizations use VRI when visual cues are important for understanding—such as conversations involving American Sign Language (ASL), complex information, or sensitive interactions where facial expressions and body language improve clarity and trust. VRI is commonly used in healthcare, government, and customer-facing environments when in-person interpreting is not practical.

VRI helps organizations deliver more effective, accessible communication by:

Providing on-demand access to qualified interpreters via secure video
Supporting ASL and conversations that require visual context
Improving understanding through facial expressions and body language
Enhancing compliance and overall communication outcomes
Enabling access across mobile devices, desktops, and integrated platforms

40+

Languages available for video interpreting
97%

Video requests fulfilled in video
99.99%

Platform up-time

When to Use Video Remote Interpreting

Use Video Remote Interpreting when:

Visual cues are important (facial expressions, body language)
Communicating in ASL or with Deaf/Hard of Hearing individuals
Conversations are complex or sensitive
Building trust or rapport is important

Use Phone Interpreting when:

Interactions are brief or transactional
Speed is the top priority
No visual context is needed
High-volume environments (e.g., call centers)

Use VRI in the way that fits your environment, workflows, and user needs.

Flexible Ways to Access Video Remote Interpreting

Mobile & On-Demand Access

Connect to an interpreter instantly from smartphones or tablets.

Ideal for frontline and on-the-go staff
Fast access without scheduling
Simple, intuitive interface

Explore the Interpreting App →

Use VRI in the way that fits your environment, workflows, and user needs.

Flexible Ways to Access Video Remote Interpreting

Embedded in Clinical Workflows

Access VRI directly within your EHR for seamless patient communication.

Launch sessions without leaving the EHR
Improve clinician efficiency
Support documentation workflows

Learn about EHR Interpreting →

Use VRI in the way that fits your environment, workflows, and user needs.

Flexible Ways to Access Video Remote Interpreting

Telehealth & Virtual Care

Enable video interpreting during remote patient visits.

Support virtual care delivery
Maintain compliance and privacy
Improve patient understanding

View Telehealth Interpreting →

Use VRI in the way that fits your environment, workflows, and user needs.

Flexible Ways to Access Video Remote Interpreting

Scheduled & Multi-Participant Meetings

Add interpreters to virtual meetings and scheduled sessions.

Ideal for planned conversations
Supports multiple participants
Works across major meeting platforms

Explore Virtual Meeting Interpreting →

How Video Remote Interpreting Works

1. Start a session

Begin a video interpreting session from your preferred access point, such as a mobile device, EHR platform, telehealth platform, or virtual meeting.

2. Connect with an interpreter

You’re matched with a qualified interpreter based on your language needs. Many sessions connect in seconds.

3. Communicate in real time

Participants see and hear each other in real time, enabling clear, accurate communication through both spoken language and visual cues.

Access VRI your way

On-demand (App): Start sessions instantly from mobile or desktop

EHR-integrated: Launch directly within clinical workflows

Telehealth & virtual meetings: Add interpreters to scheduled or live sessions

Where Video Remote Interpreting Is Used

Healthcare

Support patient communication during exams, discharge instructions, and telehealth visits, especially when visual cues or ASL are critical.

Government & Public Services

Ensure accessible communication for constituents in offices, service centers, and virtual interactions.

Education

Facilitate communication with students and families in meetings, evaluations, and support services.

Customer Service & Business

Enhance customer interactions, onboarding, and support conversations where clarity and trust matter.

Video Remote Interpreting FAQs

What is Video Remote Interpreting (VRI)?

Video Remote Interpreting (VRI) is a service that connects individuals with a qualified interpreter through live video. It allows participants to see and hear each other in real time, combining spoken language with visual communication such as facial expressions and body language. VRI provides on-demand access similar to phone interpreting, with the added benefit of visual context.

When should I use Video Remote Interpreting instead of Phone Interpreting?

Video Remote Interpreting is best used when visual communication improves understanding, such as conversations involving American Sign Language (ASL), complex or sensitive discussions, or situations where body language and facial expressions are important. Phone interpreting is typically better suited for brief, transactional interactions that do not require visual cues.

How does Video Remote Interpreting work?

Video Remote Interpreting works by allowing users to start a session from a device, application, or integrated platform such as an EHR or telehealth system. The user is then connected with a qualified interpreter, often within seconds, and communicates through live video, enabling real-time interaction with both audio and visual elements.

Where can Video Remote Interpreting be used?

Video Remote Interpreting is used across a variety of industries, including healthcare, government, education, and customer service. It is especially valuable in environments where visual interaction improves communication, such as patient care, public services, virtual meetings, and situations involving Deaf or hard-of-hearing individuals.

How can organizations access Video Remote Interpreting services?

Organizations can access Video Remote Interpreting through multiple methods, including mobile apps, desktop devices, EHR integrations, telehealth platforms, and virtual meeting tools. This flexibility allows VRI to be used on demand or integrated directly into existing workflows, depending on operational needs.

Get Started with Video Remote Interpreting

Connect to qualified interpreters in seconds and deliver clearer, more effective communication when visual interaction matters. Our team can help you find the right setup for your organization and workflows.