Insurance

Serve the Growing Needs of Your Diverse Populations

In the coming years, nearly 90% of America’s population growth is expected to happen through immigration. Within the next decade, the U.S. will have more Spanish speakers than any other country on the globe. Language access across customer communications and call centers is essential for insurance providers to increase agent, adjuster, and field personnel productivity, while increasing customer satisfaction and reducing costs.

Seize the opportunity to understand and meet the needs of limited English proficient (LEP) speakers, before your competitors do. We’ve spent decades improving customer experience for insurance companies in the areas of life, health, property and casualty, and more. Our 35,000+ worldwide linguists are ready to meet your interpretation needs in 240+ languages and translation needs in 580+ language combinations.

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Top insurance companies choose our services and expertise
100%

Fortune 100 insurance companies partner with us
87M+

Mutual language understandings created each year through our services

ON-DEMAND Video interpreting

Enable Total Understanding in 40+ Top Languages

Get the benefit of visual cues to build trust and enhance your relationships with clients and prospects. Connect your entire staff to our professionals to ensure accurate interpreting in 40+ languages including American Sign Language and British Sign Language. You’ll reach certified interpreters exactly when you need them with crystal-clear video and audio.

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ON-DEMAND AUDIO interpreting

Connect to Expert Interpreters in 240+ Languages

If your language challenge is more about words than facial expressions, use our audio interpreting services. We’ll connect you with an expert interpreter in seconds, 24/7. All calls are confidential and secure. And, if your office staff needs language assistance frequently, they can connect to our interpreters through a single button in your phone system.

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Brochure

Find Out More About On-Demand Interpreting

Learn how our On-Demand audio and video interpreting can help you provide better customer service while boosting employee productivity and reducing costs.

ONSITE INTERPRETATION

Total Understanding for Diverse Clients and Important Discussions

LanguageLine^® OnSite^SM interpretation is ideal for insurance providers handling sensitive or critical communication. Having an expert interpreter present can help ensure you’re providing the optimal coverage while satisfying compliance requirements with accurate interpreting. Our OnSite services are powered by 12,000+ certified interpreters fluent in more than 135 languages, including American Sign Language.

Translation & Localization

Transform Your Documents and Communications for Any Audience

We deliver high-quality translations customized for your policy documents, marketing materials, plan statements, billing information, ID cards, and more. We accelerate your results with our innovative technology that eliminates barriers to translation and reduces human error. Plus, we can localize your print and digital content for a specific region’s language and cultural sensitivities to provide a natural experience for your target.

Fully Connect With Clients and Provide Better Service

Website Translation

Take the time and expense out of producing and managing websites in multiple languages.

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Machine Translation

Translate large-scale content as quickly and accurately as possible with LanguageLine’s AI-driven “best fit” technology.

LanguageLine® DirectResponse^SM

Improve engagement in programs and customer service hotlines that serve diverse communities by letting callers enjoy an in-language experience from start to finish.

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Contact Centers

Provide better service by empowering customers with inbound and outbound support in their preferred language.

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Let’s Talk Solutions

Learn how to ensure that you and your clients can understand each other. You can read our On-Demand Services brochure or choose a time to speak with our experts about how to solve your language challenges.

From Our Blog

Three Reasons Why Insurance Companies Need a Business Interpreter

Communicating the details of an insurance plan or claim can be difficult enough in English, but when the policyholder speaks another language, the conversation can become even more challenging. This situation calls for a professional business interpreter. Discover the advantages of working with one interpreting agency that has broad language expertise.

Eight Steps Medicare Plans Can Take to Enroll More Limited-English Speakers

Many Medicare enrollees are considered limited English proficient (LEP), meaning they speak English “less than very well” and are entitled to assistance. For these individuals, language access represents equal opportunity for healthcare. Learn about the importance of Medicare to the LEP population and how you can attract and support more LEP enrollees.

Six Things Insurers Can Do to Improve Communication with LEPs

As you look ahead to your next open enrollment period, your staff is probably anticipating a deluge of questions. Are they prepared to answer these questions in a variety of languages? Insurance carriers that bridge the cultural divide and create health literacy for limited-English speakers stand to reach an audience that has been underserved.

Overcome Language Barriers in Insurance Services

Tap into a wide range of free resources to help your business construct and launch a comprehensive language access solution for your clients. These eBooks, guides, webinars, and videos will provide the insights and information you need to learn more and get started.

Expand Your Market and Business in 240+ spoken languages

Serve the Growing Needs of Your Diverse Populations

18 of 20

100%

87M+

ON-DEMAND Video interpreting

Enable Total Understanding in 40+ Top Languages

ON-DEMAND AUDIO interpreting

Connect to Expert Interpreters in 240+ Languages

Brochure

Find Out More About On-Demand Interpreting

ONSITE INTERPRETATION

Total Understanding for Diverse Clients and Important Discussions

Translation & Localization

Transform Your Documents and Communications for Any Audience

Fully Connect With Clients and Provide Better Service

Website Translation

Machine Translation

LanguageLine® DirectResponseSM

Contact Centers

Let’s Talk Solutions

From Our Blog

Three Reasons Why Insurance Companies Need a Business Interpreter

Eight Steps Medicare Plans Can Take to Enroll More Limited-English Speakers

Six Things Insurers Can Do to Improve Communication with LEPs

Resource Center

Overcome Language Barriers in Insurance Services

LanguageLine® DirectResponse^SM