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    INSURANCE

    Expand Your Market and Business in 240+ spoken languages

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    Serve the Growing Needs of Your Diverse Populations

    In the coming years, nearly 90% of America’s population growth is expected to happen through immigration. Within the next decade, the U.S. will have more Spanish speakers than any other country on the globe. Language access across customer communications and call centers is essential for insurance providers to increase agent, adjuster, and field personnel productivity, while increasing customer satisfaction and reducing costs. 
    Seize the opportunity to understand and meet the needs of limited English proficient (LEP) speakers, before your competitors do. We’ve spent decades improving customer experience for insurance companies in the areas of life, health, property and casualty, and more. Our 35,000+ worldwide linguists are ready to meet your interpretation needs in 240+ languages and translation needs in 580+ language combinations.
    • 18 of 20
      Top insurance companies choose our services and expertise
    • 100%
      Fortune 100 insurance companies partner with us
    • 87M+
      Mutual language understandings created each year through our services
    ON-DEMAND Video interpreting

    Enable Total Understanding in 40+ Top Languages

    Get the benefit of visual cues to build trust and enhance your relationships with clients and prospects. Connect your entire staff to our professionals to ensure accurate interpreting in 40+  languages including American Sign Language and British Sign Language. You’ll reach certified interpreters exactly when you need them with crystal-clear video and audio.
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    ON-DEMAND AUDIO interpreting

    Connect to Expert Interpreters in 240+ Languages 

    If your language challenge is more about words than facial expressions, use our audio interpreting services. We’ll connect you with an expert interpreter in seconds, 24/7. All calls are confidential and secure. And, if your office staff needs language assistance frequently, they can connect to our interpreters through a single button in your phone system.
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    Brochure

    Find Out More About On-Demand Interpreting

    Learn how our On-Demand audio and video interpreting can help you provide better customer service while boosting employee productivity and reducing costs.  
    Download Now
    ONSITE INTERPRETATION

    Total Understanding for Diverse Clients and Important Discussions  

    LanguageLine® OnSiteSM interpretation is ideal for insurance providers handling sensitive or critical communication. Having an expert interpreter present can help ensure you’re providing the optimal coverage while satisfying compliance requirements with accurate interpreting. Our OnSite services are powered by 12,000+ certified interpreters fluent in more than 135 languages, including American Sign Language.

    Learn More

    Translation & Localization

    Transform Your Documents and Communications for Any Audience 

    We deliver high-quality translations customized for your policy documents, marketing materials, plan statements, billing information, ID cards, and more. We accelerate your results with our innovative technology that eliminates barriers to translation and reduces human error. Plus, we can localize your print and digital content for a specific region’s language and cultural sensitivities to provide a natural experience for your target.

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    Fully Connect With Clients and Provide Better Service

    Website Translation
    Take the time and expense out of producing and managing websites in multiple languages.
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    Machine Translation 
    Translate large-scale content as quickly and accurately as possible with LanguageLine’s AI-driven “best fit” technology.
    LanguageLine® DirectResponseSM 
    Improve engagement in programs and customer service hotlines that serve diverse communities by letting callers enjoy an in-language experience from start to finish.
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    Contact Centers
    Provide better service by empowering customers with inbound and outbound support in their preferred language.
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    Let’s Talk Solutions 

    Learn how to ensure that you and your clients can understand each other. You can read our On-Demand Services brochure or choose a time to speak with our experts about how to solve your language challenges. 
    Download Now Schedule Consultation

    From Our Blog

    Three Reasons Why Insurance Companies Need a Business Interpreter 

    Communicating the details of an insurance plan or claim can be difficult enough in English, but when the policyholder speaks another language, the conversation can become even more challenging. This situation calls for a professional business interpreter. Discover the advantages of working with one interpreting agency that has broad language expertise.

    Read More

    Eight Steps Medicare Plans Can Take to Enroll More Limited-English Speakers

    Many Medicare enrollees are considered limited English proficient (LEP), meaning they speak English “less than very well” and are entitled to assistance. For these individuals, language access represents equal opportunity for healthcare. Learn about the importance of Medicare to the LEP population and how you can attract and support more LEP enrollees.

    Read More

    Six Things Insurers Can Do to Improve Communication with LEPs 

    As you look ahead to your next open enrollment period, your staff is probably anticipating a deluge of questions. Are they prepared to answer these questions in a variety of languages? Insurance carriers that bridge the cultural divide and create health literacy for limited-English speakers stand to reach an audience that has been underserved.

    Read More
    Resource Center

    Overcome Language Barriers in Insurance Services

    Tap into a wide range of free resources to help your business construct and launch a comprehensive language access solution for your clients. These eBooks, guides, webinars, and videos will provide the insights and information you need to learn more and get started.
    Insurance Resources
    • Interpretation
      • On-Demand Services
        • Phone Interpreting
        • Video Remote Interpreting Services
        • Electronic Health Record
        • SIP Connectivity
        • Direct Response
        • Interpreter Quality
        • Implementation Support
      • LanguageLine® App
      • Sign Language Services
      • OnSite Services
      • Telehealth Interpreting
      • Interpretation Language List
      • Self-Service
    • Written Translation
      • AI Translation
      • Document Translation
      • Localization Services
        • eLearning Services
        • Website Translation
        • Document Clarification
        • Document Simplification
      • Translation Technology
        • Automation
        • Connectors
      • Machine Translation Programs
      • Translation Language List
    • AI Solutions
      • Machine Translation
      • Omnichannel Translation
      • Audio Transcription
      • Alternative Format Transcription
    • Testing & Training
      • Fundamentals of Interpreting
      • Language Proficiency
      • Interpreter Readiness
      • Medical Terminology Wordbook
      • Medical Certification
      • Advanced Medical Interpretation
      • Register for Training
      • Testing & Training Bill Pay
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    Call us at (800) 752-6096

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