Serve the Growing Needs of Your Diverse Populations
18 of 20Top insurance companies choose our services and expertise
80%5-Star Medicare plans choose to partner with us
75M+Mutual language understandings created each year through our services
ON-DEMAND Video interpreting
Enable Total Understanding in 40+ Top Languages
ON-DEMAND AUDIO interpreting
Connect to Expert Interpreters in 240+ Languages
Total Understanding for Diverse Clients and Important Discussions
LanguageLine® OnSiteSM interpretation is ideal for insurance providers handling sensitive or critical communication. Having an expert interpreter present can help ensure you’re providing the optimal coverage while satisfying compliance requirements with accurate interpreting. Our OnSite services are powered by 10,000+ certified interpreters fluent in more than 150 languages, including American Sign Language.
Translation & Localization
Transform Your Documents and Communications for Any Audience
We deliver high-quality translations customized for your policy documents, marketing materials, plan statements, billing information, ID cards, and more. We accelerate your results with our innovative technology that eliminates barriers to translation and reduces human error. Plus, we can localize your print and digital content for a specific region’s language and cultural sensitivities to provide a natural experience for your target.
Fully Connect With Clients and Provide Better Service
From Our Blog
Three Reasons Why Insurance Companies Need a Business Interpreter
Communicating the details of an insurance plan or claim can be difficult enough in English, but when the policyholder speaks another language, the conversation can become even more challenging. This situation calls for a professional business interpreter. Discover the advantages of working with one interpreting agency that has broad language expertise.
Eight Steps Medicare Plans Can Take to Enroll More Limited-English Speakers
Many Medicare enrollees are considered limited English proficient (LEP), meaning they speak English “less than very well” and are entitled to assistance. For these individuals, language access represents equal opportunity for healthcare. Learn about the importance of Medicare to the LEP population and how you can attract and support more LEP enrollees.
Six Things Insurers Can Do to Improve Communication with LEPs
As you look ahead to your next open enrollment period, your staff is probably anticipating a deluge of questions. Are they prepared to answer these questions in a variety of languages? Insurance carriers that bridge the cultural divide and create health literacy for limited-English speakers stand to reach an audience that has been underserved.