Client Tools and Resources Center
The information and materials below can be downloaded and used in your organization for information, training and support of your LanguageLine account and solutions.
Implementing your solution
- Phone Interpreting Implementation Guide - (PDF) - Implement your phone interpreting services.
- Phone Interpreting Optimization Trainer Guide - (PDF) - Train your staff to use phone interpreting.
- Phone Interpreting Training Presentation - (PPT) - Presentation to train your staff to use phone interpreting.
- Phone Interpreting - How to Access an Interpreter - (Video) - Watch how easy it is to connect to an interpreter when calling out, and when an LEP is on the line.
- Video Interpreting Implementation Guide - (PDF) - Implement your video interpreting services.
- Video Interpreting Optimization Trainer Guide - (PDF) - Train your staff to use video interpreting.
- Video Interpreting Training Presentation - (PPT) - Presentation to train your staff to use video interpreting.
Video interpreting support
- How to Use InSight (Health Care) - (Video) - Short training video to train healthcare staff how to easily and quickly access interpreters with InSight video interpreting. Downloadable.
- How to Use InSight (Business) - (Video) - Short training video to train staff how to easily and quickly access interpreters with InSight video interpreting. Downloadable.
- How to Install InSight on Your Smartphone - (PDF)
- IOW and Enclosure Cleaning Instructions - (PDF)
- InSight Customer-Owned iPad Warranty - (PDF)
- InSight Technical Requirements - (PDF)
- InSight Quick Reference Guide - iPad - (PDF)
- InSight Firewall Configurations- (PDF)
Interpreting information and language list
- Language List - (PDF) - a list of languages offered. Some languages may not be available at the time of your call. Not all languages are available in all regions. Additional languages and dialects may be available. Rare languages may require additional interpreter connect time or may require an appointment.
- Partnering with an Interpreter - (PDF) - Tips for working with an interpreter for successful interpretation sessions.
- Setting an Appointment for an Interpreter - (PDF) - Procedures to follow when an appointment is needed for an over-the-phone interpreter (especially in rarer languages).
Client tools and reporting
- Voice of the Customer - (PDF) - Understand how to submit a Voice of the Customer (VOC) form to share a comment, commend, concern, or ask a question.
- How to Read Your Invoice - (PDF) - Learn more about your printed bill or eBill.
- MyLanguageLine.com - (PDF) - More information on reporting through the LanguageLine portal. Authorized users can access usage, calls, invoices, and more.
Awareness and reference guides
- LanguageID Guide - (PDF) - ideal for printing the languages available with text in-language for 99 different languages stating interpreting is available at no charge.
- Desktop Display - (PDF) - Printable 8.5" x 11" version of the top 20 languages available with text in-language stating interpreting is available at no charge.
- Language Services Poster - (PDF) - Printable 18" x 24" version of the top 20 languages available with text in-language stating interpreting is available at no charge.
- Quick Reference Guide Template - (Word) - Editable and printable 8.5" x 11" quick reference guide alerting staff how to quickly connect with LanguageLine interpreters.
- Business Card Sized Quick Reference Guide Template- (Word) - Editable and printable business-card-size quick reference guide alerting staff how to quickly connect with LanguageLine interpreters.
Equipment options
- LanguageLine Dual Handset Phone - Information about our helpful dual handset phone for fast and convenient phone interpreting.