Jennifer, Intepreter's Story

Language interpretation is a difficult profession. Taking call after call without knowing what situation is coming up next requires total concentration and a passion for the profession. At LanguageLine Solutions®, we understand that each interpreting session and every person on that call is vitally important. 

This is why we invest so much to recruit, train, and maintain the quality of our 20,000-plus interpreter workforce. After all, they are the heart and soul of our business.

Our interpreters take great pride in their vocation and find that helping others is the ultimate reward. In fact, LanguageLine facilitates more than 64 million interactions each year in more than 240 different languages. That’s a human connection more than every second of every day.  

Our interpreters never know what the emotional content of the next session will be. It could be a routine doctor visit, a difficult dialogue between doctor and patient, a 911 emergency call, or an insurance claim.

We asked an interpreter how it feels to be an integral part of LanguageLine.

“I am bringing people together to bridge the language barrier,” said Jennifer, a veteran Mandarin interpreter who has been with LanguageLine for 11years. In her tenure with our company, she has answered calls over the phone and now does so through live video. She loves seeing the faces of those she is helping. They enjoy seeing hers, as well.

“We are lucky to have LanguageLine bring interpreters together to help our clients,” Jennifer said. She recounts an interpreting experience that has left a lasting, joyful memory: a baby’s birth.

 “Whether it’s a happy time or a difficult time, I am there,” Jennifer said.

About LanguageLine

LanguageLine has been the world leader in innovative language-access solutions since 1982. The company sets the global standard for phone, video, and onsite interpreting, as well as translation of the written word. LanguageLine is trusted by more than 30,000 clients to enable communication with the limited English proficient, Deaf, and Hard of Hearing communities. LanguageLine provides the industry’s fastest and most dependable access to more than 35,000 professional linguists in 290-plus languages — 24 hours a day, seven days a week, 365 days a year. Please do not hesitate to contact us.

New call-to-action