LANGUAGELINE CERTIFIED℠ INTERPRETERS

LanguageLine scours the globe for talented linguists. All interpreter candidates must display proficient language skills in English and the target language and must also embody our core values: an enjoyment of helping others, a fascination with language, a thirst for continuous learning, a supportive attitude toward diversity and inclusion, and complete professionalism.

Candidates must submit an application. Those that meet our strict requirements are scheduled for first a video, then a live interview. 

Language proficiency is screened early in the process. The candidate is tested both in English and in the target language for fluency. Successful completion of the Language Proficiency Test allows the candidate to proceed.

LanguageLine’s interpreter training program, LanguageLine Interpreter School, teaches them the skills needed to become professional interpreters. Interpreter School consists of three phases and offers three subject tracks:

1. Training: 90-105 hours of theory and practicum* in consecutive interpreting skills and new employee job procedures
2. Nesting: Nesting and real-world practicum* during a one week mentoring period spent taking calls while being directly observed with immediate feedback and coaching
3. Final Exam: Interpreter Skills Assessment (ISA)

Each and every interpreter, regardless of location or employment designation, must complete the ISA.

Drug screening and background checks are conducted on all interpreters regardless of classification in the US, and globally where permitted by law.

NHO consists of instructor-led and collaborative sessions that instill the professional standards for interpreter quality, ethics, confidentiality, and customer service.

Throughout their training, our interpreters undergo specific instruction on security and confidentiality. We review our corporate security and privacy policies during orientation, and regularly reexamine them. All of our interpreters are required to sign and comply with our corporate confidentiality and non-disclosure agreements on an annual, recurring basis.

LanguageLine Certified℠ Interpreters undergo a multi-stage process—proficiency testing, video and live interviews, intensive training via LanguageLine Interpreter School™, the Interpreter Skills Assessment, background checks, and professional orientation—to ensure exceptional skill, confidentiality, and ethics. 

Interpreter performance is continuously evaluated through observation and coaching by Senior Language Specialists. Feedback, data analysis, and Voice of the Customer input are used to drive ongoing quality improvements.

LanguageLine has over 25,000 Certified Interpreters globally, ensuring high-quality interpreting services across all engagements.