DirectResponse | LanguageLine Solutions

Q: What is LanguageLine DirectResponse and how does it help inbound callers?

LanguageLine DirectResponse provides in-language menu options so limited-English proficient callers select their language first, then are automatically connected to an interpreter who greets them before routing to your staff member.

Q: How many interpreters are available through DirectResponse and when?

DirectResponse provides access to 25,000+ interpreters who are available 24/7 via LanguageLine’s on-demand interpreting services.

Q: What languages does DirectResponse support?

DirectResponse supports over 45 of the most commonly spoken languages for inbound call support.

Q: Can DirectResponse integrate with my IVR or toll-free system?

Yes. DirectResponse works with any IVR or toll-free number and offers customizable, end-to-end in-language support from greeting through connection with your staff.

How Can DirectResponse Improve Inbound Calls for Speakers with Limited-English Proficiency?

Provide in-language menu options so callers hear instructions in their own language
Use pre-recorded prompts to reduce caller frustration and misrouting
Automatically connect callers with Limited English Proficiency (LEP) to a professional interpreter before reaching staff
Streamline calls so English-speaking staff no longer need to identify or dial out for interpreters

Many organizations receive a large number of calls from callers with limited-English proficiency (LEP). Too often, staff must first determine the caller’s language and then manually bring an interpreter into the call. LanguageLine® DirectResponseSM simplifies this process by embedding in-language greetings and menu options directly into your inbound call flows. Callers with LEP select their language, receive clear instructions, and are automatically connected to an interpreter who joins the call from the very beginning—ensuring a smoother experience for both callers and staff.

25,000+

Interpreters available to you and your clients
24/7

Availability of our on-demand interpretation services
45+

Most commonly spoken languages available

A happy limited English proficient caller connects to a business with an interpreter already on the call.

IMPROVE CUSTOMER EXPERIENCE

Greet and Route Callers In Their Own Language

Language selection menus accommodate inbound callers in-language, and in-language department or location menus route calls efficiently to reduce errors, hang-ups and transfers.

Seamless, automated connections to interpreters save time. The interpreter provides an in-language greeting, then your caller and the interpreter are joined and transferred automatically to your staff member.

Over 45 languages are available on-demand for inbound call support.

CUSTOMIZABLE OPTIONS

Works With Any IVR

DirectResponse offers end-to-end, in-language support in over 40 of the most commonly spoken languages, 24/7 and works with any IVR or toll-free number.

With LanguageLine DirectResponse, you can provide in-language support to your customers when they call you:

Set an inclusive tone from the start
Save time and serve callers efficiently
Reduce stress for callers and staff

Read how custom inbound call flows help a leading children's hospital improve family and patient experience, by making the interpreter's voice the first to be heard.

A happy limited English proficient caller speaks to an agent with an interpreter on the call after selecting her language from a menu.

Custom Inbound Call Flow Benefits

Efficient

You can customize the call flow from start to finish to reduce caller frustration and increase efficiency.

Reliably Fast

After your caller completes all menu selections, the interpreter is connected automatically. Both caller and interpreter are joined to you.

Inclusive

Standard and custom pre-recorded menu options improve engagement in programs and hotlines serving diverse communities.

Streamlined

The interpreter facilitates the conversation from the moment all parties are connected, saving time and maximizing productivity of your English-speaking agents.

FAQs

What is LanguageLine DirectResponse and how does it help inbound callers?

DirectResponse offers in-language menu options for inbound calls, so limited-English proficient (LEP) callers select their language first, then are automatically connected to an interpreter who greets them before routing to your staff member.

How many interpreters are available through DirectResponse and when?

LanguageLine provides access to 25,000+ interpreters, available 24/7 via on-demand interpreting services.

What languages does DirectResponse support?

DirectResponse covers over 45 of the most commonly spoken languages, allowing you to serve a wide range of callers.

What are the benefits of using DirectResponse for inbound calls?

DirectResponse helps you greet and route callers in their own language, reduce frustrations, cut errors, hang-ups, and transfers, and save time with seamless, automated interpreter connections.

Can DirectResponse integrate with my IVR or toll-free system?

Yes — DirectResponse works with any IVR or toll-free number, offering customizable inbound language support from greeting through staff connection.

Let's Talk Solutions

Let’s have a conversation about the opportunities inbound on-demand interpreting can create within your organization.

You can read our On-Demand Services brochure or choose a time to speak with our experts about solving your inbound language challenges once and for all.

Our new LanguageLine DirectResponse system has been very helpful in allowing us to communicate more efficiently with our clients. It doesn’t require any wait time and it’s the most efficient and best use of time and resources. "

— Kent County Prosecutor’s Office, Grand Rapids, MI

Custom Inbound Call Solutions

Serve Callers in Their Language from the Moment They Dial