"For English Press 1, Para Español, Oprima 2"
Reduce frustration with inbound call flows offering easy-to-understand, in-language menu options. Pre-recorded instructions help limited English proficient (LEP) callers navigate to the right department or location. LEP callers are then automatically joined to and greeted by an interpreter who facilitates the call when your staff member answers.
20,000+Interpreters available to you and your clients
24/7Availability of our on-demand interpretation services
45+Most commonly spoken languages available
IMPROVE CUSTOMER EXPERIENCE
Greet and Route Callers In Their Own Language
Language selection menus accommodate inbound callers in-language, and in-language department or location menus route calls efficiently to reduce errors, hang-ups and transfers.
Seamless, automated connections to interpreters save time. The interpreter provides an in-language greeting, then your caller and the interpreter are joined and transferred automatically to your staff member.
Over 45 languages are available on-demand for inbound call support.
Works With Any IVR
DirectResponse offers end-to-end, in-language support in over 40 of the most commonly spoken languages, 24/7 and works with any IVR or toll-free number.
With LanguageLine DirectResponse, you can provide in-language support to your customers when they call you:
- Set an inclusive tone from the start
- Save time and serve callers efficiently
- Reduce stress for callers and staff
Read how custom inbound call flows help a leading children's hospital improve family and patient experience, by making the interpreter's voice the first to be heard.
Custom Inbound Call Flow Benefits
Our new LanguageLine DirectResponse system has been very helpful in allowing us to communicate more efficiently with our clients. It doesn’t require any wait time and it’s the most efficient and best use of time and resources. "
— Kent County Prosecutor’s Office, Grand Rapids, MI