Improve Your Inbound Caller Experience

DirectResponse offers end-to-end, in-language support in over 40 of the most commonly spoken languages, 24/7 and works with any IVR or toll-free number.

With LanguageLine DirectResponse, you can provide in-language support to your customers when they call you:

Set an inclusive tone from the start
Save time and serve callers efficiently
Reduce stress for callers and staff

Person talking on phone while looking at tablet

Greet and Route Callers In Their Own Language

Language selection menus accommodate inbound callers in-language.

In-language department or location menus route calls efficiently to reduce errors, hang-ups and transfers.

Seamless, automated connections to interpreters save time. The interpreter provides an in-language greeting, then your caller and the interpreter are joined and transferred automatically to your staff member.

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Seamless, Efficient, In-Language Call Solution

Does your organization receive a large number of inbound calls from limited-English speakers? Are you currently greeting your multilingual callers with a staff member who has to determine the type of interpreter they need? See how DirectResponse can improve your inbound call experience.

Efficient

In-language menu options let your callers choose their language, making every call more efficient.
Reliably Fast

After your caller completes all menu selections, the interpreter is connected automatically. Both caller and interpreter are joined to you.
Clear

Standard and custom pre-recorded menu options provide your callers with clear choices via in-language department or location menu trees.
Streamlined

The interpreter facilitates the conversation from the moment all parties are connected.

Our new LanguageLine DirectResponse system has been very helpful in allowing us to communicate more efficiently with our clients. It doesn’t require any wait time and it’s the most efficient and best use of time and resources.

Brandy Johnson, Administrator Kent County Prosecutor’s Office, Grand Rapids, MI

Schedule a consultation

LanguageLine® turns linguistic and cultural challenges into opportunities

Let’s have a conversation about the opportunities inbound on-demand interpreting can create within your organization.

DirectResponse

Improve Your Inbound Caller Experience

Greet and Route Callers In Their Own Language

Seamless, Efficient, In-Language Call Solution

Efficient

Reliably Fast

Clear

Streamlined

Schedule a consultation

LanguageLine® turns linguistic and cultural challenges into opportunities