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    Contact Us

    Custom Inbound Call Solutions

    Improve Your Inbound Caller Experience

    Schedule Consultation
    direct-response2

    "For English Press 1, Para Español, Oprima 2"

    Does your organization receive a large number of calls from limited-English speakers? Are you currently greeting your multilingual callers with a staff member who must determine the language of the interpreter needed, then dial out to join an interpreter to the call? Make it simple for your callers and your English-speaking staff with LanguageLine®DirectResponseSM for inbound calls.

    Offer inbound call flows with easy-to-understand, in-language menu options to reduce frustration. Pre-recorded instructions help limited English proficient (LEP) callers navigate to the right department or location. LEP callers are then automatically connected to an interpreter who facilitates the call when your staff member answers.

    • 20,000+
      Interpreters available to you and your clients
    • 24/7
      Availability of our on-demand interpretation services
    • 45+
      Most commonly spoken languages available
    direct-response
    IMPROVE CUSTOMER EXPERIENCE

    Greet and Route Callers In Their Own Language

    Language selection menus accommodate inbound callers in-language, and in-language department or location menus route calls efficiently to reduce errors, hang-ups and transfers.

    Seamless, automated connections to interpreters save time. The interpreter provides an in-language greeting, then your caller and the interpreter are joined and transferred automatically to your staff member.

    Over 45 languages are available on-demand for inbound call support.

    CUSTOMIZABLE OPTIONS

    Works With Any IVR  

    DirectResponse offers end-to-end, in-language support in over 40 of the most commonly spoken languages, 24/7 and works with any IVR or toll-free number.

    With LanguageLine DirectResponse, you can provide in-language support to your customers when they call you:

    • Set an inclusive tone from the start
    • Save time and serve callers efficiently
    • Reduce stress for callers and staff

    Read how custom inbound call flows help a leading children's hospital improve family and patient experience, by making the interpreter's voice the first to be heard. 

    direct-response3

    Custom Inbound Call Flow Benefits

    technology-blue
    Efficient
    You can customize the call flow from start to finish to reduce caller frustration and increase efficiency.
    timely-blue
    Reliably Fast
    After your caller completes all menu selections, the interpreter is connected automatically. Both caller and interpreter are joined to you.
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    Inclusive
    Standard and custom pre-recorded menu options improve engagement in programs and hotlines serving diverse communities. 
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    Streamlined
    The interpreter facilitates the conversation from the moment all parties are connected, saving time and maximizing productivity of your English-speaking agents.

    Let's Talk Solutions

    Let’s have a conversation about the opportunities inbound on-demand interpreting can create within your organization.
     
    You can read our On-Demand Services brochure or choose a time to speak with our experts about solving your inbound language challenges once and for all.
    Download Now Schedule Consultation
    KentCountySeal-FB

    Our new LanguageLine DirectResponse system has been very helpful in allowing us to communicate more efficiently with our clients. It doesn’t require any wait time and it’s the most efficient and best use of time and resources. "

    — Kent County Prosecutor’s Office, Grand Rapids, MI

    • Interpretation
      • On-Demand Services
        • Phone Interpreting
        • Video Remote Interpreting Services
        • Electronic Health Record
        • SIP Connectivity
        • Direct Response
        • Interpreter Quality
        • Implementation Support
      • LanguageLine® App
      • Sign Language Services
      • OnSite Services
      • Telehealth Interpreting
      • Interpretation Language List
      • Self-Service
    • Written Translation
      • AI Translation
      • Document Translation
      • Localization Services
        • eLearning Services
        • Website Translation
        • Document Clarification
        • Document Simplification
      • Translation Technology
        • Automation
        • Connectors
      • Machine Translation Programs
      • Translation Language List
    • AI Solutions
      • Machine Translation
      • Omnichannel Translation
      • Audio Transcription
      • Alternative Format Transcription
    • Testing & Training
      • Fundamentals of Interpreting
      • Language Proficiency
      • Interpreter Readiness
      • Medical Terminology Wordbook
      • Medical Certification
      • Advanced Medical Interpretation
      • Register for Training
      • Testing & Training Bill Pay
    • Industries
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    Contact Us

    Call us at (800) 752-6096

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