Improve Your Inbound Caller Experience
DirectResponse offers end-to-end, in-language support in over 40 of the most commonly spoken languages, 24/7 and works with any IVR or toll-free number.
With LanguageLine DirectResponse, you can provide in-language support to your customers when they call you:
- Set an inclusive tone from the start
- Save time and serve callers efficiently
- Reduce stress for callers and staff
Greet and Route Callers In Their Own Language
Language selection menus accommodate inbound callers in-language.
In-language department or location menus route calls efficiently to reduce errors, hang-ups and transfers.
Seamless, automated connections to interpreters save time. The interpreter provides an in-language greeting, then your caller and the interpreter are joined and transferred automatically to your staff member.
EfficientIn-language menu options let your callers choose their language, making every call more efficient.
Reliably FastAfter your caller completes all menu selections, the interpreter is connected automatically. Both caller and interpreter are joined to you.
ClearStandard and custom pre-recorded menu options provide your callers with clear choices via in-language department or location menu trees.
StreamlinedThe interpreter facilitates the conversation from the moment all parties are connected.
Our new LanguageLine DirectResponse system has been very helpful in allowing us to communicate more efficiently with our clients. It doesn’t require any wait time and it’s the most efficient and best use of time and resources.Brandy Johnson, Administrator Kent County Prosecutor’s Office, Grand Rapids, MI