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    FINANCIAL SERVICES

    Provide a Better Customer Experience and Tap Market Growth

    Download Brochure

     

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    Reach New Markets Through Impactful Language Access 

    Did you know Hispanic and Asian American populations are growing faster than the general market, and that they’re more likely to do business with you in their preferred language? Multicultural consumers represent a significant opportunity for financial services companies, credit unions, and fintech startups. When you build language access into your touch points, you can forge better relationships, offer the right services, and satisfy more customers. 
    Our On-Demand Interpretation services connect you to 25,000+ professional interpreters fluent in 240+ languages. You can feel confident with interpreter training designed with a focus on maintaining confidentiality and privacy. Plus, you’ll make it easier to satisfy regulatory compliance requirements, including the GLB Act.
    • 58%
      Fortune 100 financial services companies partnering with us
    • 99.9%
      Our print and digital content translation accuracy rate
    • 87M+
      Language interactions our expert linguists handle each year
    ON-DEMAND INTERPRETING  

    Provide Better Service with LanguageLine® CertifiedSM Interpreters  

    Let us help you assist your customers in their preferred language, in seconds. Whether in contact centers, retail branches, or corporate settings, we’re the trusted partner to 58% of Fortune 100 financial services companies. Plus, we’re dedicated to helping you build lasting relationships with your diverse client base, while fully supporting compliance requirements. 

    Learn More

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    Brochure

    Find Out More About On-Demand Interpreting

    Learn how our On-Demand audio and video interpreting can help you provide better customer service while boosting employee productivity and reducing costs.  
    Download Now
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    ONSITE SERVICES

    Communicate in 135+ Languages with
    In-Person Interpretation  

    With LanguageLine® OnSiteSM services, your employees can access 12,000+ professionally trained interpreters fluent in 135+ languages. In-person interpretation is ideal for limited English proficient (LEP) speakers and Deaf or Hard of Hearing (DHH) populations. Plus, having an expert interpreter present ensures you’re serving the best interests of everyone in important decisions, while satisfying compliance requirements with accurate, culturally sensitive interpretation.

    Learn More

    Translation & Localization

    Build Stronger Customer Relationships, in 580+ Language Combinations  

    Get high-quality, accurate translations customized for your intended use and audience. Our 5,000+ expert linguists can translate and localize your print and digital content for a specific region’s language and cultural sensitivities to provide a natural experience for your target. From 529 college savings plan marketing to websites, apps, and videos, we’re ready to help. 

    Learn More

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    Contact Centers 
    With our LanguageLine® DirectResponseSM technology, you can provide better service by empowering diverse populations to conduct business in their preferred language.
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    Virtual Meetings
    Access within the virtual meeting platform you already use.
    Learn More
    Website Translation  
    Take the time and expense out of producing and managing websites in multiple languages with LanguageLine® Website Proxy.SM
    Learn More
    Machine Translation 
    Translate large-scale print and digital content quickly and accurately with LanguageLine’s AI-driven “best fit” technology.
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    Let’s Talk Solutions 

    Learn how to ensure that your employees and clients can achieve total understanding. You can read our Business brochure or choose a time to speak with our representative about solving your language challenges once and for all.
    Download Now Schedule Consultation
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    LanguageLine’s technology has made the country a lot smaller. RBC’s brand is very focused on advice, and communication and advice go hand in hand.” "

    — Regional VP, Royal Bank of Canada

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    It’s more expensive to lose a client because of a language barrier or misunderstanding. It’s far less expensive to have a partner like LanguageLine to help the client understand what he’s signing and the product he’s buying. I can’t put a dollar value on a service like this because it’s doing the right thing, and that’s what we do.” "

    — Senior Multicultural Campaign Manager

    Resource Center

    Overcome Language Barriers in Financial Services

    Tap into a wide range of free resources to help your organization construct and launch a comprehensive language access solution for your customers and clients. These eBooks, guides, webinars, and videos will provide the insights and information you need to learn more and get started.
    Financial Services Resources
    • Interpretation
      • On-Demand Services
        • Phone Interpreting
        • Video Remote Interpreting Services
        • Electronic Health Record
        • SIP Connectivity
        • Direct Response
        • Interpreter Quality
        • Implementation Support
      • LanguageLine® App
      • Sign Language Services
      • OnSite Services
      • Telehealth Interpreting
      • Interpretation Language List
      • Self-Service
    • Written Translation
      • AI Translation
      • Document Translation
      • Localization Services
        • eLearning Services
        • Website Translation
        • Document Clarification
        • Document Simplification
      • Translation Technology
        • Automation
        • Connectors
      • Machine Translation Programs
      • Translation Language List
    • AI Solutions
      • Machine Translation
      • Omnichannel Translation
      • Audio Transcription
      • Alternative Format Transcription
    • Testing & Training
      • Fundamentals of Interpreting
      • Language Proficiency
      • Interpreter Readiness
      • Medical Terminology Wordbook
      • Medical Certification
      • Advanced Medical Interpretation
      • Register for Training
      • Testing & Training Bill Pay
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      • Billing Questions
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      • Implementation Support
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    Contact Us

    Call us at (800) 752-6096

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