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    • Interpretation
      • On-Demand Services
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    Contact Us

    Click-to-Connect Language Support

    Boost Productivity through Quick Connection to Interpreters

    Schedule Consultation

    Customize Fast, Direct Access to Interpreters

    Utilize Session Initiated Protocol (SIP) to automate connection to interpreters through your contact center, telehealth, or virtual meeting platform. SIP provides an easy bridge between you and one of our 25,000+ On-Demand video and audio interpreters through a connection over the internet using your SIP-enabled platform of choice. SIP connectivity is available for 240+ languages, including Sign Language.

    With SIP, you can 

    • build one-click shortcuts to securely call interpreters and customize user interfaces to feature languages you use most.
    • easily add LanguageLine to a SIP address book to support telehealth and virtual meetings.
    • reduce call handle time for contact centers utilizing SIP-enabled platforms or CRMs.
    Telehealth & Virtual Meetings

    Deliver Great Care With the Platforms You Use Everyday

    Access interpreters at any point during a telehealth session. Ensure health equity when communicating remotely with LEP or DHH patients. Count on crystal clear audio and video.

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    Learn More
    Telehealth & Virtual Meetings

    Customize Your Address book

    Set up your platform’s address book with a custom drop-down language menu.

    • 240+ audio languages and 40+ video languages available including 24/7 American Sign Language
    • Save time and keep your address book short by featuring your most frequently used languages
    • Stay compliant with our voice recognition option (“Say the   Language”) to access 240+ audio languages 24/7
    Telehealth & Virtual Meetings

    Click to Connect to Audio or Video Interpreters

    • Access interpreter at any point during telehealth or virtual meetings
    • Quick and easy implementation. All you need is a LanguageLine authentication code and a SIP address book.
    • Automatic roll-over to audio if video is not available
    HOW TO TEST YOUR SIP CONNECTIVITY

    Step 1: Within your platform, test these addresses:

    • Audio and video: test-siptestlls@sip.languageline.com
    • Audio-only: test-audio-siptestlls@sip.languageline.com

    Step 2: Request your telehealth authentication code and customized CSV file from your LanguageLine representative

    Step 3: Once you address book is updated, and users are trained, you can start connecting to LanguageLine interpreters

    Contact Centers

    Discover the Future of Language Support for Call Centers

    Modern call centers are leveraging the innovative power of SIP connectivity to help busy agents overcome language barriers faster than ever. With SIP, you can build an easy click-to-connect language support into your agent interface or CRM. Account ID credentials are built-in to save agents 30 seconds over traditional telephonic dial-out calls.

    SIP for Contact Centers

    Connect Seamlessly to LanguageLine

    SIP click-to-call connectivity to LanguageLine saves you time and money. Connect directly from your address book or agent interface.

    • Access 240+ languages, 24/7
    • Save 30+ seconds on agent call handle times by connecting to interpreters without entering LanguageLine credentials
    • Reduce risk of compromising confidential information (access code)
    • Remove dial-out charges to LanguageLine with SIP-to-SIP calls
    • Works with many SIP-enabled call center platforms
    SIP for Contact Centers

    Streamline Workflows, Increase Accuracy, and Save Time and Money

    Send data to LanguageLine in your SIP Header to:

    • Ensure data accuracy to meet reporting, billing and compliance requirements, including Member ID, Reference Number, Employee ID, and Cost Center
    • Reduce costs by starting sessions promptly without slowing down to capture data verbally through an interpreter
    • See data in LanguageLine call detail reports in near real-time
    • Increase agent job satisfaction and customer experience
    SIP for Contact Centers

    Explore SIP Connectivity

    Many popular contact center platforms are SIP-enabled. Each software instance may be set up differently, so we recommend a technical discussion with your platform admin to establish connectivity and data passing options. Contact us to arrange a technical meeting with our experts and your platform admin.

    Schedule Consultation

    Let’s Talk Solutions

    Learn how On-Demand interpreting can help you achieve total understanding with the patients and people you serve. Read our On-Demand Interpreting brochure or choose a time to speak with our experts about your language access challenges.
    Download Now Schedule Consultation
    Sutter Health logo

    LanguageLine's video remote interpretation strengthens the patient relationship with their care team and physicians. For elderly patients and those new to this country, video interpretation promotes greater understanding and lessens patient anxiety. "

    — Maria Caudill, Disability Access Consultant, Office of the General Counsel, Sutter Health

    Providence Mission Hospital logo

    The staff and providers love getting a certified interpreter within less than a minute for any language! I can't even imagine the number of medical errors we have avoided using this app. I recommend any hospital or healthcare facility to use LanguageLine! I couldn't trust any other company out there! "

    — Marta Day, Manager of Interpreter Services at Mission Hospital, Mission Viejo, CA

    UC Health logo

    Our physicians and nurses simply rave about the service! In addition, service-after-the-sale from our account executive has been superb. It's no wonder most of the large systems in our state use LanguageLine! "

    — Scott C. Suckow, MHA, FACHE, Director, Language Services, UC Health

    • Interpretation
      • On-Demand Services
        • Phone Interpreting
        • Video Remote Interpreting Services
        • Electronic Health Record
        • SIP Connectivity
        • Direct Response
        • Interpreter Quality
        • Implementation Support
      • LanguageLine® App
      • Sign Language Services
      • OnSite Services
      • Telehealth Interpreting
      • Interpretation Language List
      • Self-Service
    • Written Translation
      • AI Translation
      • Document Translation
      • Localization Services
        • eLearning Services
        • Website Translation
        • Document Clarification
        • Document Simplification
      • Translation Technology
        • Automation
        • Connectors
      • Machine Translation Programs
      • Translation Language List
    • AI Solutions
      • Machine Translation
      • Omnichannel Translation
      • Audio Transcription
      • Alternative Format Transcription
    • Testing & Training
      • Fundamentals of Interpreting
      • Language Proficiency
      • Interpreter Readiness
      • Medical Terminology Wordbook
      • Medical Certification
      • Advanced Medical Interpretation
      • Register for Training
      • Testing & Training Bill Pay
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    Contact Us

    Call us at (800) 752-6096

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