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      Contact Us

      Click-to-Connect Language Support

      Connect to Professional Interpreters Instantly with SIP Integration

      Contact Us

      Patient with limited English proficiency smiling and waving during a telehealth video call with an interpreter.

      How Does SIP Connectivity Provide Fast Access to Interpreters?

      • One-click shortcuts to securely connect with interpreters in 240+ languages, including sign language
      • Customizable interfaces that highlight the languages your teams use most
      • SIP address book integration for telehealth, contact centers, and virtual meetings
      • Reduced call handle time when adding interpreter access into SIP-enabled platforms and CRMs

      SIP connectivity delivers a fast, direct bridge to LanguageLine’s 25,000+ on-demand video and audio interpreters. By using your existing SIP-enabled platform, you can automate interpreter access across telehealth, contact centers, or virtual meetings. This secure integration makes it simple to embed language access into your workflows while improving efficiency and the overall customer or patient experience.

      Telehealth & Virtual Meetings

      Deliver Great Care With the Platforms You Use Everyday

      Access interpreters at any point during a telehealth session. Ensure health equity when communicating remotely with LEP or DHH patients. Count on crystal clear audio and video.

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      Learn More
      Telehealth & Virtual Meetings

      Customize Your Address book

      Set up your platform’s address book with a custom drop-down language menu.

      • 240+ audio languages and 40+ video languages available including 24/7 American Sign Language
      • Save time and keep your address book short by featuring your most frequently used languages
      • Stay compliant with our voice recognition option (“Say the   Language”) to access 240+ audio languages 24/7
      Telehealth & Virtual Meetings

      Click to Connect to Audio or Video Interpreters

      • Access interpreter at any point during telehealth or virtual meetings
      • Quick and easy implementation. All you need is a LanguageLine authentication code and a SIP address book.
      • Automatic roll-over to audio if video is not available
      HOW TO TEST YOUR SIP CONNECTIVITY

      Step 1: Within your platform, test these addresses:

      • Audio and video: test-siptestlls@sip.languageline.com
      • Audio-only: test-audio-siptestlls@sip.languageline.com

      Step 2: Request your telehealth authentication code and customized CSV file from your LanguageLine representative

      Step 3: Once you address book is updated, and users are trained, you can start connecting to LanguageLine interpreters

      Contact Centers

      Discover the Future of Language Support for Call Centers

      Modern call centers are leveraging the innovative power of SIP connectivity to help busy agents overcome language barriers faster than ever. With SIP, you can build an easy click-to-connect language support into your agent interface or CRM. Account ID credentials are built-in to save agents 30 seconds over traditional telephonic dial-out calls.

      SIP for Contact Centers

      Connect Seamlessly to LanguageLine

      SIP click-to-call connectivity to LanguageLine saves you time and money. Connect directly from your address book or agent interface.

      • Access 240+ languages, 24/7
      • Save 30+ seconds on agent call handle times by connecting to interpreters without entering LanguageLine credentials
      • Reduce risk of compromising confidential information (access code)
      • Remove dial-out charges to LanguageLine with SIP-to-SIP calls
      • Works with many SIP-enabled call center platforms
      SIP for Contact Centers

      Streamline Workflows, Increase Accuracy, and Save Time and Money

      Send data to LanguageLine in your SIP Header to:

      • Ensure data accuracy to meet reporting, billing and compliance requirements, including Member ID, Reference Number, Employee ID, and Cost Center
      • Reduce costs by starting sessions promptly without slowing down to capture data verbally through an interpreter
      • See data in LanguageLine call detail reports in near real-time
      • Increase agent job satisfaction and customer experience
      SIP for Contact Centers

      Explore SIP Connectivity

      Many popular contact center platforms are SIP-enabled. Each software instance may be set up differently, so we recommend a technical discussion with your platform admin to establish connectivity and data passing options. Contact us to arrange a technical meeting with our experts and your platform admin.

      Contact Us

      FAQs

      SIP (Session Initiation Protocol) provides an easy bridge between you and one of our 25,000+ on-demand video and audio interpreters via your SIP-enabled platform of choice. 
      SIP Connectivity is available for more than 240 languages, including Sign Language. 

      With SIP, you can:

      • Build one-click shortcuts to securely call interpreters
      • Customize user interfaces to highlight languages you use most
      • Add LanguageLine to a SIP address book for telehealth or virtual meetings
      • Reduce call handle time for contact centers using SIP-enabled platforms or CRMs

      SIP automates interpreter connections through contact center, telehealth, or virtual meeting platforms.

      Image of a brochure about turning language barriers into opportunities

      Let’s Talk Solutions

      Learn how On-Demand interpreting can help you achieve total understanding with the patients and people you serve. Read our On-Demand Interpreting brochure or choose a time to speak with our experts about your language access challenges.
      Download Now Contact Us
      Sutter Health logo

      LanguageLine's video remote interpretation strengthens the patient relationship with their care team and physicians. For elderly patients and those new to this country, video interpretation promotes greater understanding and lessens patient anxiety. "

      — Maria Caudill, Disability Access Consultant, Office of the General Counsel, Sutter Health

      Providence Mission Hospital logo

      The staff and providers love getting a certified interpreter within less than a minute for any language! I can't even imagine the number of medical errors we have avoided using this app. I recommend any hospital or healthcare facility to use LanguageLine! I couldn't trust any other company out there! "

      — Marta Day, Manager of Interpreter Services at Mission Hospital, Mission Viejo, CA

      UC Health logo

      Our physicians and nurses simply rave about the service! In addition, service-after-the-sale from our account executive has been superb. It's no wonder most of the large systems in our state use LanguageLine! "

      — Scott C. Suckow, MHA, FACHE, Director, Language Services, UC Health

      • Interpretation
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        • AI Translation
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        • Machine Translation
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