<img src="//bat.bing.com/action/0?ti=5257384&amp;Ver=2" height="0" width="0" style="display:none; visibility: hidden;"> Manage Billing

Manage Billing

Billing Question?

Please complete this form for a quick response.

  • Please have your 6-digit Client ID number or 10-digit account number ready
  • Make sure to complete all required fields (noted by an asterisk *)
  • Review your information and then click the Submit button
  • You’ll immediately receive a special tracking number for your inquiry. Please refer to this number whenever you contact us about this specific billing question.

The LanguageLine Solutions® eBill

LanguageLine Solutions’ clients can receive their invoice and language usage report via email every month in Microsoft Excel. Easy signup here.

  • Track and sort every LanguageLine Solutions calls you make by day, time and language.
  • Have electronic invoices delivered to up to four of your staff – no mailroom routing delays.
  • Cut down on excess paperwork.
  • This service is free of charge to LanguageLine Solutions clients, and is currently available only to customers billed in U.S. and Canadian dollars.

Custom Billing Options

  • Add your phone number of call origin to your bill
  • Personal Codes
  • Restrictions on calls based on Personal Code use

To have custom billing options activated for your account, please contact your Account Executive or Customer Care at (800) 752-6096 or CustomerCare@LanguageLine.com.

My.LanguageLine.com

Our innovative online reporting platform, MyLanguageLine℠, provides daily insight into your LanguageLine Solutions’ over-the-phone interpreting account any day, any time. Easy to use, this secure, online portal offers your organization accessibility to monitor your usage, review calls placed, create, download and schedule analysis reports, and view your invoices -- all to help you increase productivity and manage expenses.

Access: https://my.languageline.com or click “MyLanguageLine” at the top of any page

Request Access by Authorized Contacts on an Account

  1. Click “Sign Up” on the MyLanguageLine homepage. Complete all account information fields. All entries are kept confidential.
  2. You must use an email address already associated with this account(s).
  3. Enter a password with a minimum of six characters including one number and one character for security.
  4. Enter a customer number or client ID associated with this account.
  5. Review the license agreement, click the box to agree, and submit. Once you complete the request, you will receive an email to confirm the email address. Click on the link in the email to confirm.
  6. Customer service will verify, approve and email your account authorization within 48 hours.
  7. Once authorized, login with your email address, password and account number.

Contact your Account Executive or Customer Service at (800) 752-6096 or email myLLSHelp@LanguageLine.com for more information about MyLanguageLine.com

Invoices

Update an invoice with a new Purchase Order Number. Email the information to PORenewals@languageline.com