We Care What Our Clients Say
LanguageLine Solutions established the “Voice of the Customer” or “VOC” program to support our commitment to total and complete client satisfaction. Listening to our clients helps us provide the highest quality and most innovative language services. We want to hear from you!
Please share a concern, compliment, recommendation, comment or ask a question. We are here to help. Download Voice of the Customer information.
Benefits of a VOC
- Customer feedback leads to the continuous improvement of our solutions
- Provides a speedy and efficient way to determine the quality of services
- Helps us respond just as quickly to your requests, suggestions or compliments
Who may submit a VOC
- Any client or client representative that has access to the company’s or organization’s Client ID may submit a VOC.
- Please complete all required (*) fields in the form below.
What happens after a VOC is submitted
- The person submitting the VOC and the LanguageLine Solutions’ client (if not the same person) receives an immediate acknowledgement that the VOC has been received.
- If the VOC requires any investigation, the person submitting the VOC and the client receive an email that provides the results of the investigation and outlines any action taken as a result of the VOC.
Thank you for submitting a VOC. We are committed to total and complete client satisfaction and value your feedback. We appreciate the information and closely monitor and take action on all VOCs to ensure the highest quality and most innovative language access solutions.
If we can be of further assistance, please contact your Account Executive or our Customer Service at (800) 752-6096 or CustomerCare@LanguageLine.com.