<img src="//bat.bing.com/action/0?ti=5257384&amp;Ver=2" height="0" width="0" style="display:none; visibility: hidden;"> InSight Video Interpreting Now Includes Immediate Client Feedback

LanguageLine in the News

InSight Video Interpreting Now Includes Immediate Client Feedback

Posted on March 15, 2017

MONTEREY, CA –  March 15, 2017 – LanguageLine Solutions® redefined the voice and vision of the language access industry in 2016 with the launch of its world-class, next-generation mobile video solution. Now the global leader in language access solutions is making an enhancement to its proprietary LanguageLine® InSight Video Interpreting application, the company announced today.

 The enhancement features a simple interface that asks “How Did We Do?” and empowers users to score just-concluded calls on a scale of 1-to-5 stars, while also allowing them to provide more specific comments if they choose.

Beginning in June, LanguageLine clients will receive a monthly report of data gathered through the enhancement. This report is intended to offer them a first-hand understanding of their end-users’ InSight experience. The enhancement will also provide LanguageLine with fast feedback that can be used to quickly pinpoint areas for refinement, be it to the quality of the video, audio, interpreter, or other.

“At LanguageLine Solutions, we are dedicated to total and complete client satisfaction,” President and Chief Executive Officer Scott W. Klein said.  “To make this our daily reality, we focus on continuous improvement, which starts by listening to our clients. This enhancement gives us immediate client feedback that will drive our quality program to the next level.”

InSight unleashes the power of the largest, most experienced linguist team in the world. This single mobile solution offers both on-demand video and audio interpretation at the touch of a button. InSight is the industry’s fastest, easiest-to-use, and most secure language access solution.

The app provides both video and audio interpreting capabilities, replacing the need for phone lines and specialized equipment. Features include:

  • An intuitive, user-friendly interface that allows on-demand video access to LanguageLine’s nearly 9,000 interpreters in 35 languages, including American Sign Language;
  • 240 audio languages available 24 hours a day, seven days a week, 365 days a year;
  • Every InSight session is natively encrypted, thus ensuring privacy while eliminating the need for VPN tunnels;
  • Support for InSight is available 24/7.

InSight is easy to install and simple to use, enhancing the interpreting experience by including visual cues and facial expressions that are invaluable in situations involving the Deaf and Hard-of-Hearing and the Limited English Proficient communities.  The opportunity to easily communicate in 240 languages with the touch of a button has proven to be an indispensable resource in improving customer and patient satisfaction in hospitals, retail locations, banking institutions, and government agencies, as well as when it is used by law enforcement.

For more information, please contact LanguageLine at 800.752.6096 or visit www.LanguageLine.com.

About LanguageLine Solutions®

LanguageLine Solutions has been the global leader in innovative language access solutions for more than 34 years. Its industry-changing Olympus™ is an award-winning, cloud-based language access platform that is redefining on-demand language delivery.  It provides the highest quality phone, video, and onsite interpreting, translation, and localization, as well as bilingual staff and interpreter testing and training.  Trusted by more than 25,000 clients to enable communication in any situation with the growing Limited English Proficient and the Deaf and Hard-of-Hearing populations, LanguageLine delivers the industry’s fastest and most dependable access to highly trained and professional linguists in more than 240 languages, 24/7/365. LanguageLine facilitates more than 35 million phone, video, and onsite interactions each year, which averages to a new connection every second of every day for a year.  www.languageline.com

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Scott Brown
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LanguageLine Solutions
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Monterey, CA 93940