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      FINANCIAL SERVICES

      Reach Diverse Customers with Expert Financial Interpretation & Translation Services

      Download Brochure

       

      A financial customer with limited English proficiency speaks to an adviser

      Language Access Solutions for Financial Services, Banks, Credit Unions & Fintech 

      • Communicate instantly with on-demand audio and video interpreting in 240+ languages.
      • Access professional onsite interpreters in 135+ languages for high-value client meetings and compliance reviews.
      • Translate financial documents, policies, digital platforms, and marketing materials in 580+ language combinations with accuracy and cultural relevance.
      • Ensure compliance with the Gramm-Leach-Bliley (GLB) Act, privacy, disclosure, and consumer protection regulations.
      • Build trust and loyalty by serving multicultural and multilingual customer segments with secure, reliable services.

      The fastest-growing customer segments—Hispanic, Asian American, and multilingual communities—expect to do business in their preferred language. For banks, credit unions, and fintech companies, providing interpreting and translation services is no longer optional: it’s essential to expanding market reach, ensuring compliance, and strengthening client trust. LanguageLine connects financial institutions with 25,000+ professional interpreters and translators, helping them deliver clear, compliant, and culturally accurate communication at every touchpoint.

      • 58%
        Fortune 100 financial services companies partnering with us
      • 99.9%
        Our print and digital content translation accuracy rate
      • 87M+
        Language interactions our expert linguists handle each year
      ON-DEMAND INTERPRETING  

      Provide Better Service with LanguageLine® CertifiedSM Interpreters  

      Let us help you assist your customers in their preferred language, in seconds. Whether in contact centers, retail branches, or corporate settings, we’re the trusted partner to 58% of Fortune 100 financial services companies. Plus, we’re dedicated to helping you build lasting relationships with your diverse client base, while fully supporting compliance requirements. 

      Learn More

      A financial services customer talks to an adviser with a video interpreter's help.
      Brochure

      Find Out More About On-Demand Interpreting

      Learn how our On-Demand audio and video interpreting can help you provide better customer service while boosting employee productivity and reducing costs.  
      Download Now
      An ASL interpreter works with a meeting.
      ONSITE SERVICES

      Communicate in 135+ Languages with
      In-Person Interpretation  

      With LanguageLine® OnSiteSM services, your employees can access 12,000+ professionally trained interpreters fluent in 135+ languages. In-person interpretation is ideal for limited English proficient (LEP) speakers and Deaf or Hard of Hearing (DHH) populations. Plus, having an expert interpreter present ensures you’re serving the best interests of everyone in important decisions, while satisfying compliance requirements with accurate, culturally sensitive interpretation.

      Learn More

      Translation & Localization

      Build Stronger Customer Relationships, in 580+ Language Combinations  

      Get high-quality, accurate translations customized for your intended use and audience. Our 5,000+ expert linguists can translate and localize your print and digital content for a specific region’s language and cultural sensitivities to provide a natural experience for your target. From 529 college savings plan marketing to websites, apps, and videos, we’re ready to help. 

      Learn More

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      Contact Centers 
      With our LanguageLine® DirectResponseSM technology, you can provide better service by empowering diverse populations to conduct business in their preferred language.
      Learn More
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      Virtual Meetings
      Access within the virtual meeting platform you already use.
      Learn More
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      Website Translation  
      Take the time and expense out of producing and managing websites in multiple languages with LanguageLine® Website Proxy.SM
      Learn More
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      Machine Translation 
      Translate large-scale print and digital content quickly and accurately with LanguageLine’s AI-driven “best fit” technology.
      Learn More

      FAQs

      More than 240 spoken languages via on-demand audio and video services 
      Yes, onsite interpreting available across 135+ languages for face-to-face interactions. 

      Yes, translation & localization are offered in 580+ language combinations.

      Yes, including GLB Act requirements and other regulations on disclosure and fairness. 

      Over 99.9% accuracy in print and digital content translation for financial content.

      Brochure cover called

      Let’s Talk Solutions 

      Learn how to ensure that your employees and clients can achieve total understanding. You can read our Business brochure or choose a time to speak with our representative about solving your language challenges once and for all.
      Download Now Contact Us
      rbc-logo

      LanguageLine’s technology has made the country a lot smaller. RBC’s brand is very focused on advice, and communication and advice go hand in hand.” "

      — Regional VP, Royal Bank of Canada

      rocket-mortgage-logo

      It’s more expensive to lose a client because of a language barrier or misunderstanding. It’s far less expensive to have a partner like LanguageLine to help the client understand what he’s signing and the product he’s buying. I can’t put a dollar value on a service like this because it’s doing the right thing, and that’s what we do.” "

      — Senior Multicultural Campaign Manager

      Resource Center

      Overcome Language Barriers in Financial Services

      Tap into a wide range of free resources to help your organization construct and launch a comprehensive language access solution for your customers and clients. These eBooks, guides, webinars, and videos will provide the insights and information you need to learn more and get started.
      Financial Services Resources
      • Interpretation
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          • SIP Connectivity
          • Direct Response
          • Interpreter Quality
          • Implementation Support
        • AI Interpreting
        • LanguageLine® App
        • Sign Language Services
        • OnSite Services
        • Telehealth Interpreting
        • Interpretation Language List
        • Self-Service
      • Translation & Localization
        • Document Translation
        • Localization Services
          • Software & Apps
          • Website Translation
          • eLearning
          • Multimedia
          • Marketing & SEO
        • Language Quality Assurance
        • Content Optimization
          • Document Clarification
          • Document Simplification
        • AI Translation Services
          • Multilingual AI
          • Machine Translation
        • Technology
          • AI Translation App
          • Integrations & Connectors
          • Translation Portal
          • Security
      • AI Solutions
        • AI Interpreting
          • Automated Interpreter Pilot
        • AI Translation
          • AI Translation App
        • Machine Translation
        • Omnichannel Translation
        • Audio Transcription
        • Alternative Format Transcription
      • Testing & Training
        • Fundamentals of Interpreting
        • Language Proficiency
        • Interpreter Readiness
        • Medical Terminology Wordbook
        • Medical Certification
        • Advanced Medical Interpretation
        • Register for Training
        • Testing & Training Bill Pay
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      Contact Us

      Call us at (800) 752-6096

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