Training Guide plus Audio Files
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Train your staff to identify a caller's language and communicate basic "please hold" guidance in the caller's language.

Download Please Hold GuideDownload Audio Files

What's included

The "Please Hold" training materials include:

  • Helpful training tips
  • Script with transcribed phrases
  • Pronunciation key
  • Audio files of recorded phrases in 30 languages: Arabic / Armenian / Burmese / Cantonese / Croatian / Dutch / Farsi / French / German / Greek / Haitian Creole / Hebrew / Hmong / Italian / Japanese / Khmer / Korean / Laotian / Mandarin / Nepali / Polish / Portuguese / Punjabi / Romanian / Russian / Serbian / Spanish / Somali / Tagalog / Vietnamese
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Need more inbound call support? Try DirectResponse

Automatically route limited English speaking callers to the right department with a professional interpreter already on the line, ready to assist. DirectResponse saves time and reduces frustration for callers and staff. Learn More