Introducing LanguageLine Automated Interpreter (LLAI)

How Does LanguageLine’s AI Interpreting Approach Improve Multilingual Communication?

Uses AI to instantly interpret routine, everyday conversations
Seamlessly routes complex conversations to certified human interpreters
Balances speed and accuracy without compromising quality
Scales language access across your organization

LanguageLine’s approach to AI Interpreting combines the power of automation with the assurance of professional expertise. Our patented solution uses AI to efficiently handle high-volume, everyday interactions while ensuring that sensitive or complex conversations are elevated to LanguageLine Certified InterpretersSM. This smart hybrid model helps you deliver faster, more scalable, and culturally accurate communication.

10+

AI languages and growing
25K+

Certified human interpreters available for escalations
0 sec

Wait time for LLAI

How it Works

Speech-to-Text – Converts spoken words into text using automatic speech recognition (ASR)
Machine Translation – Transcribed text is machine-translated into the target language
Text-to-Speech – Translated text is converted into speech in the target language

Human Escalation Options

Press “0” (DTMF) to connect to a live interpreter
Say a trigger phrase (e.g., “I need a human”)
Patented technology actively monitors and detects when a
human interpreter may be needed, offering a seamless connection

Automated Interpreter Features

Call Quality Enhancements

Incorporate hallucination and background noise suppression and latency reduction

Patent technology

For seamless escalation to LanguageLine Certified Human Interpreter

Agent or LEP

Can call for a human interpreter at any time during the call

AI Interpreting FAQs

Answers to Help You Get Started with Confidence

AI Interpreting uses artificial intelligence to instantly convert spoken words into another language during live calls. It’s ideal for everyday multilingual conversations, with the added reassurance that you can seamlessly escalate to a LanguageLine Certified Interpreter if the discussion becomes more specialized or nuanced.

It reduces wait times and enables immediate language support, streamlining customer service and team communications. By quickly handling routine interactions, you can enhance satisfaction and efficiency, all while preserving the option of human expertise to ensure the highest accuracy for more involved discussions.

Our solution is backed by four decades of interpreting experience and a global network of highly skilled linguists. This balance of AI-driven speed with on-demand human professionals exemplifies our commitment to delivering reliable and empathetic language support. Are you looking for a provider? See what questions you should ask potential providers!

Absolutely. We follow rigorous data security measures, including encryption and compliance with industry regulations, so you can trust that your information stays confidential. Our track record of supporting sectors like healthcare, finance, and government attests to our robust security protocols.

AI Interpreting supports almost every sector—from healthcare and customer service to government and education—where quick and accurate language assistance fosters better relationships and smoother operations in multilingual environments.

AI Interpreting is designed to manage typical interactions, but for more detailed or sensitive discussions, human interpreters remain invaluable. This dual approach guarantees accuracy, preserves cultural context, and reinforces the personalized service you want to offer.

It’s simple. Reach out to our team, and we’ll set you up to try a pilot program to experience firsthand how AI Interpreting can transform communication within your organization