Global leader in over-the-phone interpreting proud to implement modern, cutting-edge solution
MONTEREY, Calif., Dec. 13, 2013 /PRNewswire/ – LanguageLine Solutions®, the global leader in over-the-phone interpreting, has partnered with Interpreter Intelligence to offer the Intelligence Scheduling System™ to support its onsite interpreting business. Anticipating the growth in the onsite interpreting market that enables communication with limited English speakers and Deaf and Hard-of-Hearing individuals, LanguageLine Solutions has deployed the advanced software solution to meet their clients’ needs and support the future demand.
“The collaboration with Interpreter Intelligence, has allowed us to implement a modern, cutting-edge solution in a very short timeframe. And, by partnering with a software company with a technology focus, we can concentrate on our core competencies,” says Cheryl Pfeiffer, Vice President of Onsite Services. Language Line expects year-over-year sustained growth in onsite interpreting as their clients mandate a single provider for all their language access services.
The newly installed software provides faster and easier client access to secure scheduling via telephone, email or online. The request is then matched to the most qualified interpreter. Plus, the integration of the client scheduling, the interpreters, and the organization, streamlines process and improves communication.
“In selecting Interpreter Intelligence, LanguageLine Solutions has shown their commitment to providing the best-of-breed technology for their client needs and their own internal requirements. We feel very fortunate to be able to have LanguageLine Solutions as a customer and look forward to exceeding their needs in the coming years,” says Conor Power, CEO, Interpreter Intelligence.
About LanguageLine Solutions®
LanguageLine Solutions is the global leader in over-the-phone interpreting and the fifth largest interpreting and translations company in the world and is recognized as a trusted partner to nearly 25,000 clients of public and private organizations throughout the United States, Canada and the United Kingdom. For more information about LanguageLine Solutions’ suite of telephone, video interpreting, translation and localization, and interpreter assessment and training programs, please call (800) 752-6096 or visit www.languageline.com.
About Interpreter Intelligence
Interpreter Intelligence is a San Francisco, CA based technology company focused on building technology products and solutions for the Language Services Providers in the interpreting industry. For more information, please visit http://www.interpreterintelligence.com.