MONTEREY, CA – June 13, 2017 – In March, LanguageLine Solutions® added a “How Did We Do?” enhancement to its InSight℠ Video Interpreting application, empowering clients to rate their experience at the end of a call and providing the LanguageLine team with valuable instant feedback. With three months of data collected, users report being very pleased with the revolutionary app, which redefined the language access industry when it was first launched last summer.
InSight is a mobile application that provides one-touch access to nearly 9,000 trained interpreters through video and audio calls. Starting in March 2017, InSight began prompting users to score just-concluded sessions on a scale of 1-to-5 stars, with five being the highest rating. Over the subsequent three months, LanguageLine handled tens of thousands of InSight calls, with users awarding an average score of 4.6 stars.Read More