Improving Patient Care with On-Demand Mobile Interpreting

How the Mount Sinai Hospital Increases Patient Satisfaction with Mobile Interpreting

There are 192 languages spoken at home in the New York metro area, and the number is expected to climb. Providing a meaningful experience in a hospital setting for those who don’t speak English as a primary language starts with interpretation.

The Mount Sinai Hospital in Manhattan found that their medical staff required more convenient and rapid means of fully explaining important information to their limited-English proficient (LEP) patients. For this reason, they implemented on- demand mobile interpreting, putting the power of more than 10,000 interpreters on their caregivers’ smartphones.

In this case study, you will learn:

  • The significant impact that mobile interpreting has on Mount Sinai patients’ experiences.
  • How smartphones and tablets make it easier for medical staff to communicate with multilingual patients.
  • The time that medical professionals can save by having access to a qualified interpreter at a moment’s notice.
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