There are 192 languages spoken at home in the New York metro area, and the number is expected to climb. Providing a meaningful experience in a hospital setting for those who don’t speak English as a primary language starts with interpretation.
The Mount Sinai Hospital in Manhattan found that their medical staff required more convenient and rapid means of fully explaining important information to their limited-English proficient (LEP) patients. For this reason, they implemented on- demand mobile interpreting, putting the power of more than 16,000 interpreters on their caregivers’ smartphones.
In this case study, you will learn:
- The significant impact that mobile interpreting has on Mount Sinai patients’ experiences.
- How smartphones and tablets make it easier for medical staff to communicate with multilingual patients.
- The time that medical professionals can save by having access to a qualified interpreter at a moment’s notice.